How to analyze search log by keyword unit

[masateru_tomiok]

When searching for knowledge articles by context search or kb_home page, search logs are recorded in the following table.
https://instance-name.service-now.com/nav_to.do?uri=%2Fts_query_kb_list.do

Setting context search on record producer and setting incident description as search keyword, then very long character string is recorded as log. I understand that this behavior is by design.
However, in order to improve the quality of knowledge articles, we want to analyze what kind of keywords the user enters.

Is there any mechanisms to divide search logs into keywords and analyze them?

If there is no mechanism, we would like to analyze the search log with Microsoft Azure's Text Analytics and others.

[masateru_tomiok]

Is there any ideas?

[satoshi_yamamur · Accepted solution]

Hi,

ServiceNow provides text analytics though Performance Analytics.

With this functionality you can parse keywords using Stop words and visualize them.

https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/performance-analytics/concept/text-analytics-widgets.html

If you don't have PA, you'll need to implement integration with 3rd party service like Azure or text parser.

[masateru_tomiok]

Hi Yamamura-san.

Thank you for your reply!
Currently we don't have PA, so we are going to consider that we use 3rd party

[Michael QCKM]

PA is a paid service. <sadface>