How to Assign the Requester's Manager to a Request Item (RITM) for Approval.

[humblecommitted]

Hello Community,

I tried following this forum but it didn't work for me:

How to add Manager Approval in workflow based on custom item variable

So what I want to do is for the manager field of a request, I would like that manager that is filled out in that field to be the RITM is assigned to for approval:

I have supplied the following screen shots below:

Here is the Request form:

Here is the name of the manager field:

Here is where I want to populate the "Assigned to" field to what was populated in the managers field from the request form:

Here is the work flow associated with the Request:

I tried putting in this code to have it transfer the manager variable to the "Assigned to" field of the request:

Please let me know what I am doing wrong.   Any help would be greatly appreciated.

[humblecommitted]

So when I tried to use the wait for condition, it works and awaits for the manager to approve it.   However, the approval email is not sent to the manager.

[giriprasad9]

Hi Orlando,

In work flow your using "Approval - Group" activity. Can replace it with "Approval - User" activity.

Approval - Group   -->   If you need approval from group

Approval - User   -->   if you need approval from individual users

You need approval from manager(user), so you need to use "Approval - User" activity.

If this resolves your issue then please mark post as correct answer.

-Giri

[humblecommitted]

Thank you Giri,

I have swapped the approval group, to approval user.   However the approval user is based on the variable name that is filled out in the request so I had to use a script to assign rather than looking for one person all the time to assign these request to.

[humblecommitted · Accepted solution]

Hello Everyone,

So I was able to resolve this by doing the following:

I created the following items on the work flow:

The script for the Run Script:

assigntomanager();
function assigntomanager() {
gs.log("Assigning Request Item to Requester's Manager");
//var assigntomanager = new GlideRecord('sc_rq'); no need to make glideRecord, your workflow is on sc_req_item table so current refers to current record of //sc_req_item itself

//assigntomanager.current.assigned_to = current.variables.manager; // no need to add assigntomanager before current object, wrong syntax
current.assigned_to = current.variables.manager ; // correct syntax
}

and I had to use a script since the approver of the request could change and the variable field was dynamic.   The Advance script for the Approval - User:

// Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.
//
// For example:
//gs.log("starting approval script");
             answer = [];
//             answer.push('current.variables.manager');
           answer.push(current.variables.manager);




//answer = current.variables.manager;


//gs.log(" variable is " + current.variables.manager + " answer is " + answer);

now the manager of the requested_for user will be set as the approve on the Request Item (RITM).

Thank you all for your assistance.