Hello Community,is there a way to make a link clickable in the compose comments section of the agent workspace? When I past a link there, it looks like this: You have to copy paste the link in another tab in the browser, is there a way to create a ...
Hi, Can you please help me with the followings: I want to add a new TAG in catalog item but I don't want to use that tag by name in code but I want to use it by SYS_ID so is it possible to use SYS_ID in following Code: TAG Name is : psmnSYS ID for th...
Hi everyone, I have a question:I have a text index for the 'sn_hr_core_case' table. Out of the box, this doesn't exist, it's done on the 'task' table. If I delete my text index on 'sn_hr_core_case' table and re-index it back on the 'task' table, what...
Hi Everyone, While copying the response templates to additional comments looses the formal. The block letters, font family font size getting changed to standard format. Is it possible to use the same format as the responses. Thanks!Ramkumar
How many modules can we have access in demo instance
MRVSs are increasingly being pre-populated with server data that we want the end user to interact with, but not necessarily have full access to all MRVS features, such as adding rows, editing rows, removing all rows, or deleting rows. In the Communit...
I'm missing the option to Reply or click "more" to Reply All in th e Activity Stream of SOW.I appreciate any assistance in turning this back on.
I am trying to integrate with TalkDesk so I can pull report data from TalkDesk into a custom table in ServiceNow so that we can report against everything on one dashboard. When I try an API to TalkDesk to create a report, it works fine. When I then...
Hi All,I am trying to show a Single Score Report on the Service Portal through a Widget. its working fine for all types of Report, but for Single Score type, the content is not aligned to center.Any help in the below code would be appreciated.PFB Wid...
Hi all, I know this has been asked many times before, but I am wondering how I can restrict all non-admin users from getting to the backend. In our case, we only want people to get to the ESC and the HR Agent Workspace. If anyone who is not an admin ...
Hello, I have a question regarding the user criteria, ownership groups, and versioning of knowledge articles. I understand that members of the ownership groups would be the only ones who would be able to checkout a knowledge article if there is an ow...
I’m working on configuring the self-service portal, and I’ve set a footer in the Theme settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?Here are a few details:The Theme assigned to the portal includes a footer....
I input glide.ui16.emailStreamResponseActions in the system properties as stated in the online documentation to display the Reply, Reply All, Forward buttons in the core UI case activity stream for email responses. However they are still not showing...
I am facing an issue where the total price calculation only works if the quantity field is filled before retrieving the reference using g_form.getReference('u_string_3', getDetails);However, in my requirement, the quantity field comes after the produ...
Hi All, My requirement is 30% of total volume of Work order tasks should be routed to custom group ? currently for all the work order tasks based on some conditions assignment rules are triggering. Now i need to assign every third ticket to one custo...
