Hi all, I am facing a weird issue. I couldn't able to edit the existing records, and few records can be able editable but some records are not editable couldn't able to see update button, it was becoming read-only in sys_template table. Can someone p...
Hello Everyone,I have a doubt on a fundamental aspect of setting up a Servicenow email account. It seems I have forgotten the basic configuration details. I have tried to set up an IMAP account with my Servicenow, but I was receiving an authenticatio...
Hi All, I am using Service graph connectors to bring in key value details from clouds.If a Tag (key value) is deleted in Cloud environment, then is it possible to delete the "key value" record in servicenow as well? is there any workaround possible h...
DOMAIN SEPARATIONDomain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation in different ways.Domain separation is like a buildin...
Hello,I have a flow called "Ask for Approval" that is currently triggered when a new record is added to a table.However, I want it to be triggered only when a specific UI action is clicked
Hello everyone, I’m trying to connect my agent with the incidents in ServiceNow. The idea is to simply ask the agent to update certain information in the incidents section in SN, and the agent will handle it. Is this possible? Thank you.
Hi, all We are using a write ACL script to allow some users/roles to edit records in certain status.When users passed all the condition check and the answer returned true, they can edit the form. However, all the users, including admin, cannot add or...
Hi all,I am trying to implement OAuth2 authentication for my API to connect to Service Now. It is connecting to Service Now using a Web Client. The API is registered as a OAuth application in Service Now and they have provided me the credentials. Si...
HI allI am trying to use the Microsoft Active directory v2 spoke - Action Add User to GroupsOur catalog form currently allows user to be added to single group only and has a variable called Groupname (allows only one group selection) In the flow des...
When I started building apps on ServiceNow, I did what most of us do.I opened up a Business Rule…typed out a GlideRecord…and maybe threw in a g_form.setValue() if I was feeling fancy.It worked.Until it didn’t. As my app grew, so did the mess.I had du...
Normally on service portal when clicked on VA icon, VA chat gets open upside. I want to work on scenario when VA icon is located on TOP RIGHT corner and then we have to open VA chat DOWNSIDE>
Hi, I have created a new catalog item where one of the variable items is mandatory (Select CI - referencing from cmdb_ci) whenever a user is raising the catalog. When the catalog is submitted, I would require the field "Affected CI" in the RITM to b...
Hi, There is a single ServiceNow instance "A" which is used by 2 companies ( X & Y) who are partners. Now the requirement is to create a new ServiceNow instance "B" such that instance A is being used by company X and instance B is being used by compa...
Hi Experts,My MRVS sections not visible in Request Item Variables section catalog tasks, the catalog tasks are creating through flow designer.Please help me out in this blocker.Thanks in advance.
Hello community, After the upgrade to Yokohama, we are getting disconnected from the instance after 2-5 minutes of inactivity. We login in using /login.do and we have also added the MFA as extra security. This was not happening before. Can you please...
