Display Assessment Instance via Playbook
Hey everyone, I'm wanting to display an assessment instance (specifically a GRC Classic Attestation) on a playbook activity card but I'm struggling to figure out how to achieve this. Any recommendations?
Forum Posts
Resolved! Redirecting users with a specific role from one portal to another
We want users with sn_customerservice.customer role to be automatically redirected to business_portal. This is done through SPEntryPage and works as expected. The issue with, when the user types /esc in the URL, it takes them to 404 page. Instead, I ...
update set error
I have encountered these below errors while moving the update sets -can anyone please tell me why its happening thanks
Enable live agent chat for now assist in virtual agent
Hi CommunityWe want to enable live agent chat for now assist in virtual agent.Kindly let me know the process or configuration to enable live agent for now assist in VA ?We are using OOTB now assist in VA bot, and want to enable live agent chat for th...
Resolved! Plugin installed But Dashboard is not retrived
Hello,I have installed Continual Improvement Management (com.sn_cim) Plugin its written that when the plugin is installed the dashboard 'Continual Improvement' will automatically come but its not visible.
Resolved! Understanding Approval Workflows in ServiceNow: A Practical Guide for Administrators and Developers
Approval workflows are a cornerstone of ServiceNow's capabilities, empowering organizations to automate and streamline their processes. Whether you are working on incident management, change management, or custom applications, having a well-defined a...
Getting this error message -Ignoring inbound email where sender is SMTP user:
While configuring connection with inbound I'm getting this error "Ignoring inbound email where sender is SMTP user:" and my mails are going in ignored state.Can someone help me in this. How can I resolve this issue
How do live_notification records get inserted for @ mentions in work notes and additional comments?
As everyone knows, @ mention notifications in work notes and additional comments fields trigger live_notification records to be inserted, which then trigger OOTB email notifications to the @ mentioned user to let them know that they've been mentioned...
Setting assessors in a business application assessment
Our team has been tasked to create an assessment for our business applications. For now, we are trying to create assessments for the person in the "Managed by" field to take, against their financially significant application. This will be an on d...
Documentation of Table Descriptions for all Out-Of-Box tables that come with the platform missing?
For Version Xanadu, but applies to any version. I noticed that the table 'sys_physical_table_stats' is not listed in the documentation CMDB tables descriptions. Is this the result of poor documentation or is there a larger list of tables and descript...
Zing to AI search migration tool on workspaces with custom tables
I've testing out the Guided Setup Zing to AI Search migration tool in our Sandbox environment, and have successfully converted the out of the box workspaces, like Service Operations Workspace and Agent workspace.However, our organization also has cus...
Resolved! First ITOM Implementation Project
Can anyone tell me basics, what are the best practices to keep in mind before the first ITOM implementation project? Including how can we manage update sets for setting up MID servers?
Disable "read only" OOTB Virtual Agent Topics - 'Provide Feedback'
I want to disable the out of the box topic called Provide Feedback, but it is read only. It is not used in our Default chat experience, but somehow still appears in our Virtual Agent topic list on the Service Portal.I have tried following this KB but...
Where can i found the configuration for gear icon menu
If we see here for csm/fsm workspace i can delete my list options. I have a custom workspace where i am unable to find the same options, can anyone help me where i can configure the ger icon menu items. so basically i want to delete and rename the my...
inline editing of outages in change form
in change form inline editing of begin and end date is not editable even with admin role