In Service Portal, I want to add a field to my catalog item that lets users paste screenshots (Ctrl+V) and type a comment in the same area. The goal is to:1.Save the pasted image as an attachment to the record2.Save the comment to a field like Additi...
Hi, I have a Catalog Item, where as per my current organization policy requires for it to have an automated Standard Change Request created and related to the catalog item for record purpose. I have already configured an automated task for the catalo...
I'm trying to do a lookup on the alm_asset table where the warranty expiration date is 90 days from the current day, but the drop down only goes as far as tomorrow for future dates. Is there a way to get it to select a day number? Otherwise what is t...
We’re assessing whether exporting Figma design tokens (colors, typography, spacing, etc.) directly into ServiceNow Portal building speeds delivery, preserves UX consistency, and reduces re-work. Is the Figma> ServiceNow tokenization worth the effort...
Hello Team , My requirement is 1.New field to be created - Business Elapsed Duration - It should not include pause duration 2.New field to be created - Business Pause Duration -It should include pause duration and for both fields , it should exc...
With the E-Signature plugin active, I have found out that it is possible to setup a catalog task for a signature by setting the following fields: E-signature document - Set to the managed document the user is to signE-signature template - Set to the ...
Hi,I need to Hide New Interaction Button on Service Operations Workspace for few Users Any inputs on how this can be acheived? @Brad Tilton Any suggestions?
I am trying to get a cloned version of the Communities ATF Test Suite working, and I am running into issues with the "Reject any moderation task" Test. Basic overview of the flow: Impersonate Community UserNavigate to Community ForumPost a question i...
Anyone has experience with a Genesys integration with ServiceNow?I found some general documentation on CTI integration here:ServiceNow Computer Telephony Integration - CTI - YouTube http://wiki.servicenow.com/index.php?title=Computer_Telephony_Integr...
I have activated the Teams plugin for Change. The button appears on the form but when I click it gives below. "Sorry, but we’re having trouble signing you in.AADSTS90013: Invalid input received from the user." Did anyone face this issue and resolved ...
We have templates that you can apply to new Knowledge Base Articles and those are stored as HTML code with various styles. I'm trying to convert the styles to an external stylesheet so we can modify all the templates via the one stylesheet (instead o...
I already know I can include external stylesheets via code directly like any other html page:<link href="http://www.someexternalplace.css" rel="stylesheet" type="text/css"></link>But where can I store the actual style sheets in ServiceNow? I can stor...
I cannot find any documentation on using a voice channel in user preferences. It doesn't seem to work at all, and I have a twilio/notify number. Please help! 2 things I need to do: SMS user preference seems to default to email to text. I would like t...
There is an INC001 ticket where by mistake password has been given and know user want to know who all have accessed the ticket. How to see logsTime Frame: 2025-06-05 12:34:01 IST
I need to update the icon for bulk catalog items having no icon using script.
