For example some items need to have the State changed to "QC". Most items do not need this State. I would like to remove that option of the item does not match specific item. Is this possible?
I have gone through many post regarding PDI down but it really take this much time to wakeup?
What's the difference between proactive code check and instance scan? Especially from usage perspective.
Only admin can option to remove the dashboard tab. How to achieve it.
Not really a question, but the new menu in Next Experience UI is not an upgrade how I see it. Visually = Improved Functionally = Huge down grade The old filter navigator searched through both favorites AND Applications/Modules. Now with the Next Expe...
I would like to use the Report feature to visualize the trend of the close rate and number of closed cases.Could you please guide me on how to set it up? Expected DisplayClose Rate- Y-axis: 0% – 100% - X-axis: 2025/3/1 – 2025/3/26 (daily data points)...
We are currently working to enable the generation of knowledge articles in ServiceNow using the Now Assist AI 'Create Knowledge' option from Incidents and Cases. We have this working with the KCS Article template but not the Standard Article template...
Hi All, Good morning!! I have been upgraded my Dev instance to Yokohama Patch 1. Could you please explain how can i get to know that new features are enabled in our instance. Please do the needful Thanks & regardsPavithra
Can I build a form with multiple approval layers where the form is open for the user to fill new fields or change values?it would be like thisuser open catalog itemfills formclicks submituser b approves formrequested item reopens and new fields appea...
Hello,Is there a way to filter an entity based on the record's value?I need to filter the results from Intune, where u_userprincipalname only contains "@tree.com"—all other values should be skipped and not considered for mapping.Any idea how to achie...
We are reviewing our custom fields in the users table and want to remove what is not used. Does anyone have a quick way to check across the platform for where a field / fieldname is referenced? We have done a search within Studio but it doesn't look...
When a CMDB record is searched using global search, two results are coming up as shown in the image. Under Text Search Groups from CMDB>> We have seen there are two values in the Text Search Table in related list>> so we have deleted one if the recor...
Probably silly question, but we have cloned a heavily changed Dev environment over to Live. All is great, but we would like to now bring online a backup of the old Live into the Dev instance. Has anyone done this and is there any things we need to l...
We recently moved CMDB management back in-house after having a vendor manage it for a few years, and I am working on cleaning up the CMDB. We currently have the F5 devices under Network Gear, but I know that isn't correct, as that is a parent class...
Hi all, I have issues with the Knowledge API that do not render any results when using query. For example: When I use "https://instance.service-now.com/api/sn_km_api/knowledge/articles" I get all the articles listed.When I use "https://instance.serv...
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