How to auto populate Assign to field based on assignment group
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01-08-2025 12:28 AM
I have a requirement to auto populate the Assign to field based on Assignment group on HR Case form.
Assignment group i can change based on clients requirements but the problem is Assign to field.
How to do so?
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01-08-2025 12:33 AM
Hi @kumaar
Yes, you can do that, but if there are many members in a group, how will the system know which member to assign the task to? You can use Advanced Work Assignment to handle this.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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01-08-2025 12:59 AM
Hello Kumar,
I agree with @Dr Atul G- LNG , you need to configure the advance work assignment. Follow the below link to understand how to implement AWA (Advance Work Assignment).
Please mark my solution as accepted and give thumbs up, if it helps you.
Regards,
Abhishek Thakur