How to calculate average incident/request assignment time in ServiceNow

[KenzaH]

Hi everyone,

I'm looking to create a report in ServiceNow to calculate the average time it takes for an incident or a request to be assigned to a technician, in other words, the time between when it is opened and when it is first assigned.

Does anyone know an easy way to achieve this?

Any tips, best practices, or example reports would be greatly appreciated!

Thank you in advance for your help!

[Gaurav Rathaur]

Hi @KenzaH ,

If my response was helpful, please mark it as the correct answer and close the thread. This will help others who come across the same issue.

Thanks!
Gaurav Rathaur