How to call Service Catalog from new tab in Service Operations Workspace?
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07-26-2022 03:03 AM
I know that new actions can be added by editing chrome_tab property.
I need to call Service Catalog screen.
Can I simply change route to link "/sp?id=sc_category" and how?
Maybe this way?
"label": {
"translatable": true,
"message": "Service Catalog"
},
"routeInfo": {
"route": "/sp?id=sc_category"
}
Or maybe that?
"label":{
"translatable":true,
"message":"Service Catalog"
},
"type": "navigation",
"position": 100,
"primaryDisplay": "none",
"value": {
"type": "external",
"opensWindow": "true",
"value": {
"href": "/sp?id=sc_category"
}
}
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Agent Workspace
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09-20-2023 10:04 AM
Thank you, this worked for me!
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01-03-2024 04:40 AM
Hello @Vadzim Surin1 ,
We are having a same issue. We have added New catalog request option but non-admin users are not able to view this option. If you have any idea for this them please let me kno.
Thank you!
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05-13-2024 12:30 AM
Any solution found ? I got the same issue.
Please update
Thanks
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09-09-2024 01:23 AM
Hello @Vadzim Surin1 , really nice solution. Do you know if it is possible to discover more parameters? e.g. to pass there sys_id of the catalog to open. Because I don't see any documentation describing that JSON object and also coudln't find the script to debug. Thanks a lot for help

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02-03-2025 04:19 PM
I add this and it works but only for admins. When I impersonate an ITIL user it is not available. Any idea on why that would be?