How to call Service Catalog from new tab in Service Operations Workspace?

Vadzim Surin1
Tera Expert

I know that new actions can be added by editing chrome_tab property.
I need to call Service Catalog screen.
Can I simply change route to link "/sp?id=sc_category" and how?


Maybe this way?
"label": {
    "translatable": true,
    "message": "Service Catalog"
    },            
"routeInfo": {
    "route": "/sp?id=sc_category"
    }


Or maybe that?
"label":{
    "translatable":true,
    "message":"Service Catalog"
    },
"type": "navigation",
 "position": 100,
 "primaryDisplay": "none",
 "value": {
    "type": "external",
    "opensWindow": "true",
    "value": {
        "href": "/sp?id=sc_category"
        }
    }

find_real_file.png

13 REPLIES 13

Thank you, this worked for me! 

Hello @Vadzim Surin1 ,

We are having a same issue. We have added New catalog request option but non-admin users are not able to view this option. If you have any idea for this them please let me kno.

Thank you!

Any solution found ? I got the same issue.

Please update

Thanks

 

Hello @Vadzim Surin1 , really nice solution. Do you know if it is possible to discover more parameters? e.g. to pass there sys_id of the catalog to open. Because I don't see any documentation describing that JSON object and also coudln't find the script to debug. Thanks a lot for help

I add this and it works but only for admins. When I impersonate an ITIL user it is not available. Any idea on why that would be?