How to change 'Opened By' on Catalog Tasks

[fpuzon]

Hello All,

We have a workflow that has several tasks that are dependent on another task.   What's happening is that when the technician 'JDOE1' closes this parent task, all the other child tasks that are then created show the 'Opened By' as 'JDOE1'.   This messes up our reporting when pulling metrics as it's now showing 'JDOE1' as opening and closing thousands of tasks, when really it should have only been that one parent task.   What I am hoping to achieve is to set it so that once 'JDOE1' closes the initial task, that the remaining tasks will show 'Opened By' 'admin' instead.       Any help would be greatly appreciated.

Thanks everyone!

Fred

[Patrick DeCarl1 · Accepted solution]

Fred,

The opend by has a dynamic default value "Me", meaning who ever trigger the event to create task will be opened by value. So since JDOE1 closed his takes, it trigger the next to by opening. Make sense?The closed by should be the user who closed that task.

in the workflow you could setup the task creator to set values.

After running the workflow the task is opened by Sys admin

Gyazo - 632c64843f98957e1c3847ef94772211.gif

OR if this is global change, you could do a dictionary overrides on catalog task table to sent all opened by as System Admin. <-- the sys_created_by will still show the user who triggered this event so that is good for auditing needs

Hope this helps.

[fpuzon]

Patrick,

This is exactly what I needed.   Worked like a charm!   Thanks so much for your help!

Fred

[Patrick DeCarl1]

Thanks Fred, Could you mark my answer correct?