Trigger the flow only via a UI action
Hello,I have a flow called "Ask for Approval" that is currently triggered when a new record is added to a table.However, I want it to be triggered only when a specific UI action is clicked
Forum Posts
Resolved! How can I update an INC in ServiceNow using Copilot Studio?
Hello everyone, I’m trying to connect my agent with the incidents in ServiceNow. The idea is to simply ask the agent to update certain information in the incidents section in SN, and the agent will handle it. Is this possible? Thank you.
Can't upload file using Add Attachment
Hi, all We are using a write ACL script to allow some users/roles to edit records in certain status.When users passed all the condition check and the answer returned true, they can edit the form. However, all the users, including admin, cannot add or...
Connecting to Service Now Oauth token endpoint from an API using Web Client and Proxy
Hi all,I am trying to implement OAuth2 authentication for my API to connect to Service Now. It is connecting to Service Now using a Web Client. The API is registered as a OAuth application in Service Now and they have provided me the credentials. Si...
Resolved! flow designer -active directory spoke v2- add user to groups
HI allI am trying to use the Microsoft Active directory v2 spoke - Action Add User to GroupsOur catalog form currently allows user to be added to single group only and has a variable called Groupname (allows only one group selection) In the flow des...
Why Script Includes and GlideAjax Changed How I Build in ServiceNow
When I started building apps on ServiceNow, I did what most of us do.I opened up a Business Rule…typed out a GlideRecord…and maybe threw in a g_form.setValue() if I was feeling fancy.It worked.Until it didn’t. As my app grew, so did the mess.I had du...
How to open Virtual chat downside when clicked on service portal Virtual Agent ICON?
Normally on service portal when clicked on VA icon, VA chat gets open upside. I want to work on scenario when VA icon is located on TOP RIGHT corner and then we have to open VA chat DOWNSIDE>
Resolved! How to update specific RITM field with value from catalog item
Hi, I have created a new catalog item where one of the variable items is mandatory (Select CI - referencing from cmdb_ci) whenever a user is raising the catalog. When the catalog is submitted, I would require the field "Affected CI" in the RITM to b...
Resolved! Migration of data from one ServiceNow instance to another service now instance
Hi, There is a single ServiceNow instance "A" which is used by 2 companies ( X & Y) who are partners. Now the requirement is to create a new ServiceNow instance "B" such that instance A is being used by company X and instance B is being used by compa...
MRVS section variable not showing in the Catalog task
Hi Experts,My MRVS sections not visible in Request Item Variables section catalog tasks, the catalog tasks are creating through flow designer.Please help me out in this blocker.Thanks in advance.
Session expired
Hello community, After the upgrade to Yokohama, we are getting disconnected from the instance after 2-5 minutes of inactivity. We login in using /login.do and we have also added the MFA as extra security. This was not happening before. Can you please...
MRVS section variables not visible in Catalog Task (sc_task)
Hi Experts,My MRVS sections not visible in Request Item Variables section catalog tasks, the catalog tasks are creating through flow designer.Please help me out in this blocker.Thanks in advance.
UI Builder - Action Bar not working
Hi, I have an action bar "Approve" component in Workspace that is not working. I have checked in my PDI which is OOB and its working fine. I have already compared both this instance and in my PDI all the possible components and they are all similar b...
Resolved! How to change Author for several knowledge articles?
Hi, I wonder how to change author to several knowledge articles without having to do it one by one? Can this be done without customization? I found how to change author on a single article, by adding the author field to the knowledge form (https://hi...
Chat timeout settings specific to each chat experience
I know there are system properties to control idle chat timeout, referred below community threadUnderstanding Virtual Assistant Timeout Settings and ServiceNow documentation Controlling idle live chat sessions But in my case we are using different ch...
