When to use Remote Process Sync over Service Bridge
I want to understand on how to decide between right ebonding option - Remote Process Sync (RPS) or Service Bridge when you have 2 separate ServiceNow instances. Thanks,Sneha
Forum Posts
HR Agent Assist Knowledge Link Issue (kb_view.do)
It appears that the OOTB functionality of the "Add link in email" and "Attach" actions within a related knowledge article result, is embedded with the [kb_view.do] page view. This is causing frontend employees to get redirected to the backend view of...
User Reference qualifier for Condition Builder
We have a number of employees in the user table with the same name and it makes it difficult to search for tasks when the condition builder just lists their name. Is it possible to add a reference qualifier to the condition builder so that the names...
How to enable the Dynamic Translation Option in Dynamic translation in Agent Chat
Hello, Currently I am trying to setup Dynamic translation in Agent Chat with Google Translator. I have followed all steps from this document - Google Cloud Translator Service spoke (servicenow.com) But, on Agent Workspace, i am not able to find Dyna...
Pagination - Data Stream - How to access the response body for pagination data
I've got a Data Stream setup for access to an external REST API call and am having trouble getting information from the response body. I can successfully get it load test data and to load the first page of data. I have defined the path in the Splitte...
Resolved! How to convert Knowledge base reference field to flow instead of workflow
My current Knowledge base Publish workflow and retire workflow are referring to workflows in workflow editor I want to change them to refer to "Flow". Is there a method that I can configure so that the fields refer to flow in flow designer? or the c...
Subflow outputs not assigning
Hi everyone, I'm having an issue with a subflow where the outputs are not assigning to the outputs. I've attached some screenshots of the subflow below. Any idea what's going on here? Where I'm expiring the issue is on action 15. If the user was foun...
Integration between Cisco DNA Center and ServiceNow
Hi, I am starting ServiceNow Developer and my first task now is to build an integration between Cisco DNA Center and ServiceNow for Demo purpose. I am looking for suggestions on how to start with it and what all to keep in mind. The best practices et...
Resolved! Where can I see which subflows are called by which flow?
Hello, I have several subflows that I needed to change. Now I want to see in which flows these are called.Is there a list that shows me which flows call these subflows.Is there also a list where I can see which actions are called by subflows/flows?Th...
Need to have reason option from kb_view
I have a requirement to add the Reason modal and set it to the feedback from the kb_view.The same is automatically available in knowledge portal. I came across the kb_view UI page and the kb_rating Macro but not sure where to make the exact change. K...
Resolved! Clarification on Business Stakeholder and Submitter License Capabilities
We currently have multiple applications built-in App Engine and are looking to better understand how we can leverage the Business Stakeholder license. Specifically, I’d like to know what capabilities are available under this license.I understand that...
Update Choice record using Flow Designer
I'm trying to update the Choice field of user table using Update Record action [OOB action] in Flow designer. I'm using data picker to update the Choice field. Instead of updating the choice, it's creating the new choice. The action should update the...
Resolved! Not able to see the Edit button to add additional approvers
Hi Team, I am not able to see the Edit button to add additional approvers here?Can someone guide to to do this? I have a flow wherein I am checking below Or condition for any user. Then I should get Edit button?
Resolved! Not able to see the Dropdown Values from Ask For Approval Record
HI Team, I have created the flow on custom table and if you see the 'Approval State' field is a String field with choices Below are the choices In my case there are 4 to 5 levels of approvals. So for this there was a requirement to create custom UI A...
Resolved! How to do UAT for notifications?
On a sub-prod instance, we do not want to turn out outbound emails without an emailbox receiving all emails. Though, how can endusers test the notifications without having to access the emailbox?
