Hi All, Have a query, We were trying to configure Advanced work assignment AWA to route the requests to particular set of agents based on the skills. But, it was observed that, even after setting the maximum universal capacity for agents, AWA is kee...
Good morning, I have a request to establish a flow that can close any open RITMs that remain unapproved by the customers supervisor for more than 30 days. In other words, I am trying to close any RITM that has been opened for more than 30 days if the...
Hi Team, If anyone has worked on or has insights related to TRM Datamart - ServiceNow IRM Integration, kindly share the technical approach or any documentation you followed during the implementation process. Your input would be greatly appreciated. T...
keyword search functionality is not working in the custom tableSolution: 1. Enable Text Indexing for the Table:When keyword search doesn't work on custom tables. We needs to index the text fields of our table to make them searchable.Steps:Navigate to...
Hi,for test purposes, I have added a threshold to “Impersonations” in the Security Center that should be triggered if there is more than 1 impersonation. However, no event is triggered and the mail is never sent. I have also tried it with other Secur...
How do I add specific colours to this donut. I want offline to be red, away to be orange and available to be green .
sends reminder to line managers for pending approvals for before 3days,then approval will go line manager's manager which we are going to implement. i need script correction pls var app = new GlideRecord("sysapproval_approver");app.addEncodedQuery(...
HiWhat is retrieval-augmented generation tool(RAG) in AI Agent tools? please someone explain clearlyThanks in advance
Hi,I'm encountering problem with state Transition where:1. Entry/Exit conditions are configured but not triggering (no error in logs)2. State Transition Documentation mention 2 OOB Business Rule(Set the display value for state and Set the table to pi...
Hi, I have multi choice variable in my catalog item which is displaying data from a referenced table. I want to use if condition based on the values selected and perform the next steps.But, when I use if condition in flow designer for the same variab...
Where to view the backend table of the spend analysis dashboard in cloud cost management workspace? I opened the cloud cost management workspace in UI builder, however the table is grey with "task", however I'm pretty sure the backend table of the da...
On my support portal post clicking on hyperlink avaliable on knowledge article it is getting opened in same page along with new window getting opened with "javascript:void(0);" error. Please help me on how to restrict this.
We have a lot of dashboard/reporting requirement for the cloud cost management workspace users, shall we customize the cloud cost mgmt workspace homepage in UI builder to add those required widget/reporting? Thanks.
I am trying to add a declaration action on Change Request table. Purpose of this action is to update change model from x to y for all the selected records in list component. I am able to set the declarative action and successfully loaded on list comp...
We were using Data certification to manage the subscription management activities and other non-cmdb tasks.But with Data certification planned for deprecation, what alternatives do we have?