I should make it so that when a record is created in the sys_email table with “type”:send-ignored and “error_string”:User did not press the Send button in Email Client, I should get an alert message directly on the Case associated with this email. Do...
Hello, Here's some context: We need to have relations between specific CIs and service offerings, for management and reportings. We're trying to use Dynamic CI for this, but I'm not sure how to make the Dynamic CI relations visible on the CI level. ...
Hi, Can we send email notification to personal email address in free demo instance of PDI. I tried triggering email notification but i did not receive mail. can you guys pls help me with this.
Hello all, I need a little help with Software modelization in ServiceNow. The way we modeled the software services with my client is as follows: Business service has a service Offering linked to a catalog item which is then linked to a software mod...
Hi guys!I have a question, how do I limit Related Links to just some users?
Hello everyone,in our service portal I have a catalog item with a multi row variable set where you can enter visitor details, once the RITM record is created it looks like this in the agent workspace: In the agent work space you can add and remove v...
Starting around 3/15/2025, users started to complain about a 403 page, the 403 page configured in adaptive auth properties. After enabling debug etc, testing AuthPolicyAPI, we found that there are cases where some users working on VPN / Zscaler, the ...
Hi, guys.I've been having trouble creating a new KB article template that follows these requirements:Banner ICON (Image) Article Title<H1>Article Subheading<H2>Article Body textI've tried several ideas from the community, but unfortunately, none of t...
Hi.I am trying to create 2 scrum tasks for every story that gets created and moved from Draft/Ready state to Work in Progress State.Can someone suggest me the best approach and the possible solution.
Hi communitywhile we were trying to set up jamf connectionwe try the configuration https with credentials, but when we try to get the Oauth token we get this errorOAuth flow failed. Verify the configurations and try again. Error detail:invalid_scope ...
Hello! I am building a Catalog Item where I need the requestor to select the user who will be working on their request (defining the assigned_to out of the Record Producer itself) out of the assignment group that triages all of these requests; the ...
Wanted to know the step by step process of update source setup from lower env to higher environment in servicenow
Hi Everyone, Need suggestion to remove on catalog form from Popular Items in Service Portal (ESS) without cloning widget/without doing any changes in OOB script. Could you please help me out on it.
Hi,We have a requirement to allow editing of specific field in "sn_vul_vulnerable_item" table, assigned to and assignment group field in particular. Also, the user can only edit the field if record is active and is assigned to a group that user is pa...
Which of the following actions is not supported by Studio?a. Format code indentation with JS Beautifyb. Enable context menu options to modify datac. Integrate with source controld. Download only the required session logs. Hi all, Can someone clarify...
