How to change the ess user view to default view

[Hari1]

Hi,

I have created a new form by taking the fields of incident form.

When the end user- "user with no roles" login he is not able to see all the fields, But when a user with itil role login he is able to see all the fields.

I need the ess user to see all the fields as that of itil user without providing the role itil to the ess user.

I trying doing the below changes, it's working for itil user but not for ess users.

Can anyone please help me out on this?

[Ankur Bawiskar]

Hi Hemanth,

any field level read acls on those fields blocking that?

Regards
Ankur

[Hari1]

Hi Ankur,

I added the ACL to read and write for the field and could see the fields when the ess user login. But i need the view that is created "contract_request" view to come up on the form instead of ess view. Below is the View Rule that i have added. 

[Ankur Bawiskar]

Hi Hemanth,

so if user doesn't have any role then you want view to be shown as "contract_request"

if(!gs.getUser().hasRoles()){

answer = 'contract_request';

}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Hari1]

Hi Ankur,

It doesn't seems to be working. I still see the end user view. But when i click the module to create a ticket i am able to see the contract_request view in the URL.

REF::

[Ankur Bawiskar]

Hi Hemanth,

from where your end user is visiting the table; since you said when they visit from module the view is correctly getting applied

Regards
Ankur