How to create a user Mailbox with Exchange using Orchestration

[yanick3]

Hi Community,

I need to create an user mailbox with exchange using the Create Mailbox activity.

When I try to run the activity with test input, I have the error message below.

I chcked my Mid server configuration, it's ok.

Using the same Mid server i can create a user in a Active Directory without issues.

Could you help me to solve this issue? I don't now why I have these error message.

Regards

[dravvyramlochun]

is the mid-server up?

Is the mid server recheable from your servicenow instance?

Is there nay firewall in between?

Do you have the necessary ACL to allow thge servicenow instances to communicate with the mid server in your instance?

[VivekSattanatha]

Hi Yanick,

Try to give the IP address instead of FQDN or add Resolve DNS to your Required MID Server Capabilities.

Regards,

Vivek

[yanick3]

Hi Vivek,

I add the Resolve DNS to my Required MID Server Capabilities (please see below).

When you talking about IP address instead of FQDN, It's the IP adress of my Domain?

Regards

[VivekSattanatha]

Yes, IP address for your domain.

And add the capability to the activity like below

If you are giving Ip address then it's not needed.

Regards,

Vivek