Hello ServiceNow Community! I have some questions regarding Knowledge Management, and how you & your organizations have set this up. I will briefly share what our knowledge (in ServiceNow) looks like, and what we would like to know. We implemented ...
I am new to Service portal. I have two fields abc and xyz on company table which are checkboxes. on my portal widget i want to show these checkboxes if they are ticked. The checkboxes are being shown on portal but with empty value. Also these should ...
Hi, Within my org we have a requirement to be able to create a general Operational Check task, the purpose of this will be to schedule the creation of these tasks to perform routine operational checks and we can utilise these to track work done on th...
Hi,When the Virtual Agent offers to log a call, it by default selects the 1-High value, is there any way to change this to 3-Low? I can't see how to make that change?
I tried this and it didn't work current.addQuery('location', '!=', ""); current.addQuery('cmdb_ci', '!=', "");
I am creating a simple balance dashboard for donated hours.2 lists show donations vs withdrawals. At the top are 2 single count scores that are the sum of the donation field and withdrawal field. What I want to then show (blue count widgt) is the bal...
HI everyone, We have a catalog item for new hire creation, which create users in Active Directory. Some of those users being created are contractors, for those we have two types, Contigent Worker and Service Provider. Those fields are not stored in t...
I am building a portal where the user needs to select an account (customer_account) via an sn-record-picker. When an account is selected, I am setting a user session variable using putClientData and setting a user preference using savePreference. Al...
I am receiving an error when trying to uninstall RPA Desktop Design Studio V5.1.0 which is required to upgrade / install v7All of the files are within the specified file location (C:\Program Files\ServiceNow\RPA Desktop Design Studio\...)
Hi, Created report on sc_cat_item_user_criteria_mtom table , But User is getting bellow error on report Error MessagePart of the query on sc_cat_item_user_criteria_mtom has been ignored because of read security rules on sc_cat_item_user_criteria_mtom...
Hi, I am trying to cancel requested item when catalog task is set to cancelled from the flow designer as below, but this is not working. In executions, I do not see any output value. What might be issue here ? I am breaking my head since two days but...
When I try to impersonate an user in my PDI, there is only one button "Cancel" displayed, I cannot see the button "Impersonate user" and cannot impersonate any user, any idea how to solve it?
Hi all, May I please know which gives better performance among Flow designer , business rules and scheduled job. We are planning to figure the use cases to use flow designer wherever possible. could anyone please provide me some insight. Thanks & ...
I would like to find the solution that would let us change the calendar scheme from US to EU version. Which means that the start of the week would be Monday and not Sunday. Example of the current calendar is provided image.Do yo have any thoughts on ...
I've been working on setting up a demo of Notify using the lab from last years Knowlege Conf. I'm able to send SMS messages directly from an incident using the send SMS button, but when trying to use the trigger work flow I get this message."- Coul...
