We've experienced an issue with an Inbound REST API call using Basic Authentication and known good credentials. I've unfortunately been unable to find existing post(s) that seems to match this particular scenario. Testing the account to login to the...
Hi All,I am stuck in the read access to itil role to the customer_account table.I created read ACL on customer_account table and added ITIL role.But it is not working.Please let me know what I am doing wrong. Thanks,Sam
Hi Friends,We have a multi row variable set and there are 5-6 variables. Whatever data will be selected or entered into MRVS. We would like to prepare a table and store data and set into a Rich Text Field on a table when Request will be submitted fro...
Hi, I have a business rule for a problem record that requires a future target date on save, otherwise it displays an error message and aborts. When comments or work notes are posted (using the post button) to the activity feed and the target date is...
Hi i need modify the value of "Entities at highest risk" how can i do that? and show the values in the panel with the new filter?
Hi there, I am creating a workflow where I need to automate creating a record in a table. The clients wants to add a task which should indicates that whether the record craeted successfully or not. How can I do that? Can anyone guide me?
Here is my use case: I'm trying to create a flow that generates three tasks for a case in this order: The flow creates a case.The flow creates Task1.The flow checks a true/false field in the case form. If the user selects "yes," the flow creates Tas...
Hello Guys, Is they anyway to hide retired CI in selection for CI in Change Request Form ? Tried to use reference requalifier but it didn't work. Found this KB but its risky on my end to do some modification in script include: Users are able to add...
I have created a simple flow.All the steps are tested and working fine until I added step 8 which is just an else condition when #2 action is not true (Which means there is no rows returned in action 1 or the lookup) But whenever I remove that act...
I wanted to see if anyone else out there is bulk approving knowledge articles to be published. Scenario: we have hundreds of articles that are expiring around the same time and only need to have their "valid to" date extended. I've been having the ar...
We have added the AFFECTED CI tab to our change request form. The CM team is complaining however about using it, as they have to click ADD and then have to specify the CI CLASS. For all of our CONFIGURATION ITEM fields, we use a reference qualifier t...
Hello friends, I was trying to impersonate with certain user using the Glide impersonation APIs using below script. However, I was not able to check in background script if current session is impersonation or not. Below returned FALSE in every gs.in...
I have a situation where a manager wants his director to be able to review and approve of his knowledge articles before publication in ServiceNow Washington DC version. We don't use ownership groups and would prefer not to. We have the Knowledge Ma...
Hi Team,Can any one please let me know "If reject is selected we could pop up a box and they input the reason and that goes to the approval record and posts a note in the CHG record work notes" . Currently using the below code. Please help me how to ...
Hi,I need make Visual Task bord that I put member make them just seeall the task will be read only I try acl this is dont work someone can help me?