How to create an icon on incident form beside attachment icon.

VIKAS MISHRA
Tera Contributor

I want to create one icon beside attachment icon (paper clip) on the incident form.

And if i click on that icon it should redirect me to the different page, i have the url to set. 

Please suggest!/

1 ACCEPTED SOLUTION

I would suggest to 1st try that UI action on global table

Using UI script with DOM is not recommended practice.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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9 REPLIES 9

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

then why not use UI action which is a button on top of the form

that UI action can be client side or server side

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you for the suggestion Ankur, but actually the issue is we need to set a icon there statically means that icon would be visible there for all the tables for all the forms but UI action can be created only for a particular table only.

This is the reason we want to set a icon there that would be visible on header for all the forms. 

Please suggest , i really need your help in this becuase i am getting no solution for this.

Hi,

you can try to create UI action on global table and it would appear on all the tables

try that and if that doesn't work then you can try to use UI script which involves DOM manipulation.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader