Hi All,I am currently working on service catalog :FUJI Version.I have done with a requirement that on selecting request type some fields to be populated based on the type select .This catalog Item form has been designed with Container and splits.Now ...
I have multi line field on my catalog in which I need values populated from a table . There is a field "user" in my table which should be mapped to "requested for" field in catalog form.If both the fields (user == requested for ) matches then I need ...
We want to improve our search results. What is the difference between using keywords "pinned" to articles versus using meta in knowledge articles? Currently, we use keywords to pin an article to the featured content area of the homepage and meta for ...
I'm attempting to include a dynamic content block in a layout via <g:content_block type="content_block_programmatic" id="c29676280f1e8600116be388b1050e50"/> in order to have it appear across an entire site (preventing me from having to add it to ever...
I have some live workflow items that were set up incorrectly and are now stuck. There was a 'If' activity with an answer of yes or no but both the yes and the no linked to a join activity so of course the join activity couldn't complete. Is there...
I am trying to implement a clickable link to the RITM# in a catalog task. What is the general syntax around this? I've read up on the wiki.function onDisplay(current, g_scratchpad) { //This function will be automatically called when this rule is pr...
Is there a way to manually create tasks or changes from a service catalog request?Example:User requests a new server to be built through the service catalog. This request will be sent to the Server Team for approval. If approved, the Network and ...
How could I set a default CI for a user?For example: A user is assigned a desktop, a notebook, and an iPad. I want to set the desktop as their default CI so that when they call in or create an incident, their default CI (desktop) auto populates the "...
Hello there SN Community,My company has recently decided to decrease the Expected Time/Delivery Time for our SC and I am having some trouble updating the Expected Time for the SC item in the workflow properties editor.The workflow is a published work...
Need assistance with workflow activity catalog tasks. I need the workflow activity catalog task to accept additional conditions. I can add new conditions to the activity, but it is not accepting it and the catalog task activity just sits there. Am I ...
Hi I'm using the below code in Incident business rule in Dev ServiceNow to insert an incident in my Test ServiceNow using SOAP Message. It is working fine. But I also want to send over the attachments using the SOAPMessage. Is it possible to send ...
There a number of articles and discussions on how to customize attachment buttons but not how we want to change it. What we are trying to do is:Limit the number of attachments that can be selected to 1 (Basically we are looking to remove the "Add Ano...
Hello,We have a workflow named "Software Request" with different assignment groups based on what 'item' is selected in the service catalog form or assignment groups based on requester's location.We would like to add a "manager approval" when a certai...
Hi,We have defined a variable for a catalog item and configured it to display values from a particular table. But I am not able to add any further "Filter" criteria to show. I wants to show only "Active" records.How can i add a filter condition to th...
When creating the the list collector variable, I select the "Application [cmdb_ci_appl]" for the list table inside the type Specifications. I also need to display information from "server[cmdb_SN]" within the same list collector. How can I do this.
