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Resolved! due date on task

I can't seem to figure this piece out.   I do not understand where Delivery time and Due Date are being set.Due Date on task.   When I submit a Request I kick off a workflow that creates a task that is set up like thisHowever, when the task is create...

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Force all mandatory fields before approval

Hi All,I am trying to make one of the fields mandatory only at the approval stage. So someone fills the form in without that field to be mandatory and once submitted then it will be forwarded to the approving department.In this stage the field is man...

sinanglobal by Kilo Explorer
  • 1723 Views
  • 4 replies
  • 0 helpfuls

IMPORT the xml in Service now

I am able to export all my catalog items in a xml but can anyone help me how can i import the same xml in any other instance.Exported using the below link: Exporting Service Catalog Items in One Step - ServiceNow Guru Will really appreciate a quick r...

kumar-akshay by Kilo Contributor
  • 5174 Views
  • 8 replies
  • 1 helpfuls

home page url link for Portal

My requirement for the user is this, they want to use the ServiceManagement Portal for their users. Fine, I can link my Catalog Items, My Approvals etc fine on the Portal Home Page. But what they would like is a link to "My Home Page" on the portal, ...

Baggies by Kilo Guru
  • 2528 Views
  • 3 replies
  • 0 helpfuls

Re-open Requests?

Hi,Currently in our system, we have quite a few Requests that have been re-opened due to the fact that the Request was thought to have been completed, but in reality it had not been completed. Therefore, as a result, these calls have then been re-ope...

bistr by Kilo Contributor
  • 980 Views
  • 3 replies
  • 6 helpfuls