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12-27-2019 05:10 PM
Hi experts,
I have a requirement to limit the related incidents selection list to those incidents that have a field value the same as one field value of the problem record when user clicks the incident related list EDIT button on the problem record. The field is not a reference field, it is a type of choice. Is there a way to implement it? Currently, although you can use the condition builder to define a default filter, but could not be based on the problem record field value.
Any suggestion would be appreciated very much!
Jerry
Solved! Go to Solution.
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12-27-2019 06:51 PM
Follow this URL
https://community.servicenow.com/community?id=community_question&sys_id=e5584ae7dbb10c9014d6fb2439961981&isInboxReq=true&anchor=answer_67ec91e0db060cd0feb1a851ca9619c0&points=
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12-27-2019 06:51 PM
Follow this URL
https://community.servicenow.com/community?id=community_question&sys_id=e5584ae7dbb10c9014d6fb2439961981&isInboxReq=true&anchor=answer_67ec91e0db060cd0feb1a851ca9619c0&points=
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12-31-2019 12:41 AM
Hi,
Is that got resolved?
Regards,
Mandeep
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01-02-2020 03:38 AM
Hi mandeepkaran,
Happy New Year!
Yes, the link helps and I hope that Service now can mike it an enhancement for it.
Thanks lot for point me to the link!!
Jerry