CC email is not setting properly through email scripting

[Shanmuga Raj]

Hi All,

I have requirement that whenever approval is rejected the notification is send to the requested for and approver.

So i have used email script and called in the body of the email, the mail is sending to the approver and requested for 

email Script :

var gr = new GlideRecord(current.sysapproval.sys_class_name);
gr.get(current.sysapproval);
if(current.sysapproval.sys_class_name == 'sc_request')
{
email.addAddress("cc",gr.requested_for.email,gr.requested_for.name);
}
else if(current.sysapproval.sys_class_name == 'sc_req_item')
{
email.addAddress("cc",gr.request.requested_for.email,gr.request.requested_for.name);
}
}

Issues I'm facing is cc mail is captured in record (see the screenshot- cc Allen) but when i looking into email is not sending to requested for (screenshot attached- only Tim )

Could anyone help me on this? 

Thanks in advance

[asifnoor]

Hi,

If the email did not go to a specific user, then you need to check for following

• Check in logs and see if the user is inactive or locked out
• Check if the user notification preferences is disabled. you can find it in logs
• Check in logs, if the message that notification is sent is shown in the logs. if not there should be some error.

Mark the comment as a correct answer and helpful if it helps.

[Ankur Bawiskar]

Hi,

Is the cc user receiving the email properly?

The email logs table has copied column; there you can check the cc user is present or not

screenshot below

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Shanmuga Raj]

Hi,

Yes, It is there in copied . Whether it will send the mail to the following user when it is in copied ??

[Shanmuga Raj]

Another question that how to send the copied mail in the receiptant ??