How to edit the form layout on Catalog items?

locke1
Kilo Contributor

AR Request Form.png

Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Date, and Short Description fields are part of a single Variable Set and that the HMS Contract field is a separate, single variable. The Attachment option is also its own Variable Set.

What we want to do is place the Short Description field on its own row above the long description field and also adjust the margins of the fields so that they are all equally spaced from the left side of the form.

That's it! Thanks!

1 ACCEPTED SOLUTION

rohantyagi
ServiceNow Employee
ServiceNow Employee

This is the catalog item layout which cannot be designed or changed What you can do to achieve your desired state is use containers for your variables and then you have layout options for containers. Please check this wiki do to know more about Containers Variable Types - ServiceNow Wiki


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19 REPLIES 19

Create a UI policy for those variables and make it read-only at both RITM and Task level.


How do I make a UI Policy for a single variable (HMS Contract)? I figured it out for the rest which are all part of a single Variable Set.


Anurag Tripathi
Mega Patron
Mega Patron

You can co trip this by using container variables. Container start, end and split


-Anurag

Control*


-Anurag

Community Alums
Not applicable

Hi Anurag

i have created the Variable set it's looks good on end user  view but once submit the request, on requested form under requested details tab the alignment was changed., may i know the error??

on end user side:

find_real_file.png

 

 

 

On RITM:

 

 

find_real_file.png