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‎08-26-2016 10:27 AM
Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Date, and Short Description fields are part of a single Variable Set and that the HMS Contract field is a separate, single variable. The Attachment option is also its own Variable Set.
What we want to do is place the Short Description field on its own row above the long description field and also adjust the margins of the fields so that they are all equally spaced from the left side of the form.
That's it! Thanks!
Solved! Go to Solution.
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‎08-26-2016 10:47 AM
This is the catalog item layout which cannot be designed or changed What you can do to achieve your desired state is use containers for your variables and then you have layout options for containers. Please check this wiki do to know more about Containers Variable Types - ServiceNow Wiki
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‎08-26-2016 11:52 AM
Create a UI policy for those variables and make it read-only at both RITM and Task level.
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‎08-26-2016 12:10 PM
How do I make a UI Policy for a single variable (HMS Contract)? I figured it out for the rest which are all part of a single Variable Set.
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‎08-26-2016 03:34 PM
You can co trip this by using container variables. Container start, end and split
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‎08-26-2016 03:34 PM
Control*

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‎05-24-2019 01:16 AM