How to export all KB articles in editable format [e.g. Word, XML]

alexisravenscro · ‎07-31-2018

Hello,

We are looking to export all of our Knowledge articles in editable format (e.g. Word/XML) and maintain all embedded images.

We need to do this for all of our published articles at once and are getting corrupted files when trying to download a singular XML file.

Thank you,

Alexis

sachin_namjoshi · ‎07-31-2018

you can use export .XLS option from knowledge article list view to export all published knowledge articles.

Regards,

Sachin

snowolper · ‎09-23-2019

Best Practice:
Export/Import Knowledge Bases, Categories, and Articles in batches. Do not attempt to transfer all at once as some KB Articles may be bigger than others and can cause corruption, issues or unintended issues (missing attachments and other items) that are easier to fix in batches then an all or nothing method.

Also, create a local update set prior to starting just in case.

Example:

Need to export Knowledge Base, its Categories and all its relative Articles from SNOWsiteA too SNOWsiteB.

Follow these steps:

Be sure to export the Knowledge Base from SNOWsiteA and import the intended SNOWsiteB (Production, Test, Development, etc.).
Export the Knowledge Base Categories from SNOWsiteA and import the intended SNOWsiteB
Export the Articles from SNOWsiteA:
1. Go to SNOWsiteA Knowledge > Articles > All.
2. Create a filter to render a scoped export.
3. Right-click at the tables banner > Export > XML
Import the Articles to SNOWsiteB
Post Import
- Update all articles hardcoded hyperlinks to correct links
- doublecheck all attachments and images
- doublecheck styling
- all other check and tests need to be applied.

M_rio Rui Castr · ‎07-13-2020

If you are still looking for a word exporting capability, maybe the next article can help you: https://community.servicenow.com/community?id=community_article&sys_id=35679790db1bcc90414eeeb5ca961...

Best regards,

MRC