Hi all, when I impersonate a user with itil role, once the incident is closed the user receives the following message "You do not have permission to contibute to this knowledge base". What changes do I need to make to allow the user contibute to th...
Hello Community! I'm building a new CI Class for Network Circuits, and for the Access Circuit Size field, the customer would like to see the value is bits per second (bps). If I were to make that field an Integer data type, then the largest value I ...
Hi All, I have a flow for service catalog to create a user record in sys_table . Can anyone please to access the variable "employee id" in sc_task. The submitter won't be able to give the input for the variable while submitting the requester detail...
Hello everyone, I'm continuing my work on the knowledge management setup and am reaching one of my milestones but I'm having some issues with the approval emails. I am trying to get the instance to send an email to the author of an article, based on ...
I'm fairly new to Service Portals. I have a requirement to create a dashboard for each customer. Each dashboard would contain that branding and color theme of customer. In total there are about 10 customers. I was wondering if such is possible us...
Dear SNC, We ran gs.beginningOfToday() on the 25.10.2020 and got the following result: 2020-10-24 22:00:00 If I ran it today (27.10.2020), I will get the following result 2020-10-26 23:00:00 I need to get constant results, not a time difference of ...
Hi, I was wondering how to make the 'Ask for approval' action return when the approver has selected the approval state "More information required". Is it possible? It seems to be numb to everything except the "Approve" and "Reject" options.
Hello, I have a simple fix script. After the update, I want to alert how many records were updated. How can I do this? flagIncident(); function flagIncident() { var actIncGR= new GlideRecord('incident'); actIncGR.addEncodedQuery('priority=4^...
Hello, I have a UI Page with a g:ui-date jelly-tag. Is it possible to have an onChange function on this field? So that when you change the date, the function is called.
Hello I have a requirement where on service portal record producer form , when the user enter a data in a field and select the next field it should be readonly , is this possible ? if yes can some one help me with the code Thanks in advance
We upgraded to Fuji and I noticed that when you try and add variables to an Item under Service Catalog > maintain items the insert and stay is not at the top of the screen and you have to right click. Also if you are trying to add choices to a sele...
While setting up LogMeIn Rescue integration, setting up the OAuth Token refresh I receive this message: Read operation against 'oauth_entity' from scope 'x_lomei_logmein_re' has been refused due to the table's cross-scope access policy I checked th...
I'm building a transform map that uses a lot of scripting. I'm new to scripting, but in my experience Servicenow is kind of wonky in what works when scripting based off of how it is executed.Is there a way for me to test a transform map on only a f...
Am revisiting this old question, to understand which status field to use on CIs - install_status, hardware_status or operational_status. Would be keen to know what other people are doing around this.The 3 OOTB status fields are:hardware_status (and...
What is the difference between GlideTableCleaner and GlideMultipleDelete? Both of these APIs are referenced in the Script Include ImportSetCleaner. Neither API appears to be documented.