How to export chat content ?

davidcole · ‎05-30-2017

Is there any way for an administrator to export / extract the content of a Connect Chat for use outside of ServiceNow ?

For example, the company may want to use conversations to support litigation actions where the conversation text indicates relevant activity by an employee.

Dave Smith1 · ‎05-30-2017

Connect Chat is a way of presenting records held in the [live_message] table, so viewing this table and filtering down the content you require is a way of capturing what was said in Connect Chat.

However, I'm not sure your example completely holds - legally, there's no way of proving that this data hasn't been altered nor fabricated in any way. It may be used to confront the user and discuss their activity, but you'll need some irrefutable evidence proving it was actually them and the records you hold are free from tampering.

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sachin_namjoshi · ‎05-30-2017

Hi David,

You can export connect chat contents from live_message table.

live_message.LIST

Regards,

Sachin

davidcole · ‎05-31-2017

Thank you for this answer.

sachin_namjoshi · ‎05-31-2017

Hi David,

Please mark answer as correct if answer resolves your questions.

Regards,

Sachin

Dave Smith1 · ‎05-30-2017

Connect Chat is a way of presenting records held in the [live_message] table, so viewing this table and filtering down the content you require is a way of capturing what was said in Connect Chat.

However, I'm not sure your example completely holds - legally, there's no way of proving that this data hasn't been altered nor fabricated in any way. It may be used to confront the user and discuss their activity, but you'll need some irrefutable evidence proving it was actually them and the records you hold are free from tampering.