How to export chat content ?

davidcole
Kilo Contributor

Is there any way for an administrator to export / extract the content of a Connect Chat for use outside of ServiceNow ?

For example, the company may want to use conversations to support litigation actions where the conversation text indicates relevant activity by an employee.

1 ACCEPTED SOLUTION

Dave Smith1
ServiceNow Employee
ServiceNow Employee

Connect Chat is a way of presenting records held in the [live_message] table, so viewing this table and filtering down the content you require is a way of capturing what was said in Connect Chat.



However, I'm not sure your example completely holds - legally, there's no way of proving that this data hasn't been altered nor fabricated in any way.   It may be used to confront the user and discuss their activity, but you'll need some irrefutable evidence proving it was actually them and the records you hold are free from tampering.


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5 REPLIES 5

sachin_namjoshi
Kilo Patron
Kilo Patron

Hi David,



You can export connect chat contents from live_message table.



live_message.LIST



Regards,


Sachin


Thank you for this answer.


Hi David,



Please mark answer as correct if answer resolves your questions.



Regards,


Sachin


Dave Smith1
ServiceNow Employee
ServiceNow Employee

Connect Chat is a way of presenting records held in the [live_message] table, so viewing this table and filtering down the content you require is a way of capturing what was said in Connect Chat.



However, I'm not sure your example completely holds - legally, there's no way of proving that this data hasn't been altered nor fabricated in any way.   It may be used to confront the user and discuss their activity, but you'll need some irrefutable evidence proving it was actually them and the records you hold are free from tampering.