Can I create sub-tasks for existing tasks presented on a VTB

mikereaves
Tera Expert

‎05-30-2017 06:57 AM

My client would like to be able to create a sub-task on a VTB.
Conceptually, they want to be able to review an existing task that is presented on a VTB and have the option to create a sub-task against it.

My understanding is that the code that would allow us to modify how a VTB presents content is not available outside of ServiceNow.

Your insights would be greatly appreciated.

Thanks,

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Gurpreet07
Mega Sage

‎05-30-2017 07:12 AM

You can configure the form layout of private task form for vtb view and pull 'parent' on form. Also add related list task -- parent for same view.


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timpaulman
ServiceNow Employee
ServiceNow Employee

‎05-30-2017 01:52 PM

Hi Mike,



PTASK extends TASK, so it inherits all of the associated parental relationship hierarchy. At the form level, you can expose as much or as little of that as you like. There is no mechanism, however, to expose those relationships in a meaningful way in the VTB UI (via card view or detail view) beyond adding the "parent" fields to the vtb view as Gurpreet suggested.



Cheers,


-Tim


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