How to extract the list of status available for ITSM modules (IM\RF\Change\Problem)

[Mohammed Salman]

Kindly help with the process through which i can extract the list of active status available in my instance for all the 4 modules (IM\RF\Change\Problem).

[Ethan Davies · Accepted solution]

Hey Mohammed,

You will need to navigate to the list of choices that are available for each of the State fields for the records you listed. You should be able to get there with the following link:

https://YOUR-INSTANCE-NAME.service-now.com/nav_to.do?uri=%2Fsys_choice_list.do%3Fsysparm_query%3DGOTOelement%253Dstate%255EnameINsc_req_item%252Csc_task%252Csc_request%252Ctask%252Cproblem%252Cincident%252Cchange_request%255EGROUPBYname%26sysparm_first_row%3D1%26sysparm_view%3D

You should see a number of entries as seen in the screenshot below.

NOTE: Anything for the Task table, will apply to Request Management (unless you have introduced custom states for those tables).

Please mark this answer as correct if it solved your issue, thanks!

[Mohammed Salman]

Thanks a lot Ethan. 

[Marcin20]

Hi,

The process is as follows (applies to any choice list):

1) Open a form i.e.  Incident

2) Move a cursor on the field label i.e. ''State' on the form and click the right mouse button

3) Select 'Show Choice List'

4) Filter the list i.e. with 'Table' -is - 'Incident' and 'Inactive- is  false

You can filter that list with other Table and Element values.

Best Regards,

Marcin

If my answer helped you in any way, please mark this answer as helpful and correct.

[Mohammed Salman]

Thank You Marcin.