How to get all attachments from email received using inbound action

[Evren Yamin]

If the instance received an email with attachments.

How could I include the attachments in the created task using inbound action?

Appreciate all the help.

Thank you.

[Chander Bhusha1]

Hi Evren,

You can follow the Steps mention in the link as it will guide you to copy the attachment to target table coming from inbound email action.

Copy Attachment from Email

Please mark answer correct and helpful.

Thanks,

CB

[Ankush Jangle1]

hello

try this code it will help you

var attachmentName = '';
var test = sys_email.sys_id;
var gr = new GlideRecord('sys_attachment');
gr.addQuery('table_name','sys_email');
gr.addQuery('table_sys_id',test);
gr.query();

if(gr.next()){
attachmentName = gr.file_name;
}

Please Mark it as correct/Helpful if it helps you

[Rishabh Jha]

Hi @Evren Yamin ,

You don't have to explicitly query the attachment table and add the attachment to your task record. Servicenow implicitly does that for you.

You'd just need to call current.update() in your inbound action once, and it should associate all the attachments from the inbound email to the glide record in the transaction context.

Thanks & Regards,

Rishabh Jha

Aavenir(http://www.aavenir.com/)

[Evren Yamin]

Hi everyone,

Is it possible to get the attachment of email receive and include it in the created task? not incident?

Thanks