Resolved! Difference between admin, system, guest and glide.maint?
Hi, Can someone please explain what is the difference between admin, system, guest and glide.maint accounts? Any help will be much appreciated. Thank you!
Forum Posts
Resolved! ACL's on KB articles . please read the description and any help would be deeply appreciated
We have a requirement that when a person creates Knowledge article named 'Read Access to Managers' under knowledge base 'Business Work Procedures' then the knowledge article should be visible & read only by the members in the group 'Managers' . If a...
Resolved! For service portal search sources, how can we change which parameters are used in Typeahead Search results?
We're using typeahead search for knowledge articles but want to display those using the kb_article_view page. After the London upgrade, we are seeing that our typeahead search results for knowledge articles are using the same URL format... https://i...
Resolved! Change state handler in UI action
We are using the SN recommended code for enforcing some UI rules when a user clicks on a 'Review' button on the change form. This allows us to enforce the UI rules just in time before a user gets ready to move the change request to the next state ver...
Resolved! Service Portal stuck on Submit
I've found a problem with Record producers in the Service Portal:When clicking on Submit, it hangs on the Submitting (before the message appears at the top) and doesn't go any further.Happens on any Record ProducerWorks ok on Catalog ItemsWorks fine ...
New London Custom URLs
My organization is going to need to rebrand in the next few months, and with this rebranding we will be required to update the URL for our instances to a new name. For example, we are currently on abc.service-now.com. We will need to rebrand to 123...
Links to KB Artilces not working
We were sending out an e-mail to staff about a new process, we included a link to a new KB article created to help with this change. When staff try to access this link, they are getting "Article not found". The article can be found in the ServiceNo...
Virtual agent Incident Card's (Chat response) URI not able to be configured for custom service portal.
Virtual agent Incident Card's (Chat response) URI not able to be configured for custom service portal. Our service portal is having string value as "eos". But when the incident card's incident number link is clicked it is taking me to "https://cdmsmi...
Resolved! What is the difference between a Knowledge Base Owner and Knowledge Base Manager?
I haven't been able to find documentation or see functionality to explain the difference in the two roles, that would help us determine who is the best fit for which role.
Resolved! In Flow Designer, could I use a condition - If record exist
Good day, I am trying to create a Flow Designer so that when a user is added as a Group Manager it will automatically assign rota_admin role. However, I want to check first if the Group Manager already has the role, if so no action is needed, otherw...
Resolved! Explanation for CMDB relationship between Server and Database?
Hello,Can someone help with business case and example to understand below two type of relationships between Server and DatabaseAlso, I am confused between the CMDB class "Database Servers" and "Database Instance" since I am not sure what exactly data...
Resolved! Can't get notifications to fire for scoped application
I am building a scoped application and need to have the application generate email notifications at specific points in the workflow. So far I have tried configuring the triggers in the notification itself, triggering the notification via an event (f...
Is there a way to auto fill fields in a survey?
We have a survey that captures several different fields about the logged-in user. Is there a way to auto populate these fields with the logged-in user's details that are already in the system?
Resolved! Order Guide: Choose Options Button
On the Order guide form, we have a 'choose Options' button displayed on the Top right corner. And the users need to scroll up to be able to view the 'Choose Options' button. Is it possible to display the 'Choose Options' at the bottom of the page or ...
Attaching inbound email to ticket in .msg format
We would like to attach the actual original email that is sent to our instance to the created ticket - the best we have been able to do so far is attach the source email in plain text .eml format. Does anyone have a similar requirement or have been a...