Hi, I have a URL type field and I would like to set knowledge base article. For example, I would like to show as per following KB012345 How do I achieve this using javascript within Workflow? I have the following script var instance = gs.getProperty(...
HI, I hvae a onchange normal clientscript code which runs on sc_task when state changes. from the display BR i am taking the checkbox variables from the RITM and based on that i need to make the other set of checkboxes READONLY and MANDATORY. All th...
I have a CSV that has blank rows at the end. The import fails because it expected x number of columns. DBAs seem they can't control this on their export. I have my doubts. Can do anything on the ServiceNow end to ignore blank rows during the import p...
Hi, I have requirement to build a filter similar to AutoFilter available in excel in Service Portal Data table widget. Below is the requirement: 1. Autofilter should be visible on each column of list view. 2. It should have all the choice values avai...
Hi, I have a mail script which get's the full list of journal entries. It splits the comments and makes the timestamp bold btw. If the ticket is created via an inbound email, we have the additional comments populated with the body of the email. This...
Hi, We are trying to find out more on Penetration testing on our ServiceNow Instance and have the following questions - Do we have to use third party tools to do Penetration testing? if so are there are recommendations from anyone who has used those?...
We have a Multiple Choice Question with 5 options. I have been asked to delete one of those choices (there is no Active field, so I can't set it to inactive). So I go into the variable, select the Question Choice that I want to delete, slide to t...
I have a catalog item called 'New User', I would like requests for this item to be approved automatically. Looking at the solution in this community post, I can see that it is easy to set up automatic approval for all incoming requests using Busines...
Obviously I am not understanding the "Wait for a duration" flow logic in Flow Designer. Here is what I am trying to do: During M-F, 8-5 allow the flow to run without delay.All other times, wait for 10 mins. I have tried setting up a schedule to no s...
Hi, I am very new to ServiceNow, so my knowledge of its full capabilities are a bit limited. I have been asked to investigate embedding already created QuickSight dashboards into ServiceNow. I have found the following Github project that uses AWS Cog...
Hey friends, I have an Order Guide with : 1 catalog item 1 record producer on submit order guide I want to redirect a page. I created a business rule on the RITM table: when to run: after, insert filter: order Guide is <the Order Guide> Advanced: (f...
Dear SNC, how can I add seconds with Gliderecord to an existing record? Idea var gr = new GlideRecord("incident"); gr.addQuery("sys_id", "9b8eb0c94f71f20022c92eff0310c222"); gr.query(); if (gr.next()) { gr.overdue = gr.overdue.addSeconds(3600); gr.u...
We are planning to deploy Social Q&A but we are unable to find a way to administer both questions and answers.We want to apply these capabilities to the Knowledge Base admin:Ability to delete questionsAbility to delete answersAbility to modify other'...
Hi, How does GlideRecordSecure.chooseWindow(firstRow, lastRow) method work? var gr = new GlideRecordSecure('incident'); gr.orderBy('number'); gr.chooseWindow(2, 4); gr.query(); if (gr.next()) { gs.info(gr.number + ' is within window'); } Will it ch...
We just upgraded from London to New York and would like to start using the new Knowledge Portal. We have several knowledge bases and would like to order a few of them higher than the remainder. It looks like there is an Order By setting using the "...
