I'm wondering if the order of the filter conditions matters when running the filter. Simple examples on the change request table, which one would run faster on average or would it be the same? Filter 1: Active = true Approval = Approved Teamlead Stat...
When I try to paste an external URL that is over 256 characters it gets cut off. Is there a way to increase the number of characters in this field? Thanks
I would like to rename a couple of published workflows. I think I can make a copy with the new name (not sure how to get rid of the old one) but is it possible to just rename the existing published workflow? Thanks
I'd like to avoid submitting without any attachment using record producer. And I wrote a catalog client script as below.But at the point of time, we can't get the sys_id of the submitting record. And it seems that sys_attachment table doesn't have th...
Can someone please explain to me why a record is considered a duplicate?? Using Madrid I have my Identification Inclusion Rule set up and prio 100 is Name (Fig. 01). And as I understand it, if the Name IS unique for a Linux server CI it shouldn't be ...
I only want to show two views Default view and Major incident view for all my ITIL users. How can I achieve this. Kindly advise
Hello! For the Service Request form above (and others like it), how do I go about editing the form layout? On most forms, I have the option to choose either Form Designer or Form Layout, but not here. Note that the Requested By, Requested For, Due Da...
Hello Friends,I am trying to add icons to the catalog items but they are not getting displayed. I am following below steps;1) Go to Maintain Item and open the catalog item2) Add the icon and update the itemTried with icons of file type PNG with 16*16...
Hi. I have one more account in "servicenow" with another email I wanna delete him. How can do this?Thanks!
Hi I have created a table extended from task. When I view the form for my new table as system administrator, I see the "Update" button as I would expect. When I view as another user however, (they have create,write,delete and read access to the t...
Hi all, We have catalog items where users filled a form to request accesses, softwares, etc.Even though we have created training documents, explaining the use of wildcards, they don't use.Is there a way to allow search without wildcard, or even to m...
I am having difficulty with Guided Tour for the Knowledge Homepage. I am just now beginning to explore the use of Guided Tours. I was able to construct something useable for the Problem application but am struggling to do the same for Knowledge. I...
I have created two custom pages in service portal for Knowledge Article. Under Knowledge menu, I have created on drop down. That drop down will route one of my custom page. Once i click any of the article in the custom page it will move to next cust...
I am building a small service catalog that will have SLA`s. I want to better understand SLA's and OLA's.If I am understanding the difference between the two, the OLA will be attached to individual catalalog tasks. Task 1 has an OLA of 1 day, task 2...