How to give ITIL users access to only create their KB articles

[s_gayathri]

Hi,

We would like to give our ITIL User, access to create knowledge article in Service-Now, but not to be able to or approve them, etc. I ant only create and edit the knowledge article.

Could anyone please advise if there is a simple solution, perhaps an ACL that might point me in the right direction?

[alexandrabellog]

HI Gayathri,

What version are you on?

Have you seen the following links:

Configuring Knowledge Properties - ServiceNow Wiki

Legacy:Setting Up Knowledge Management - ServiceNow Wiki

As the following link shows, ACLs seem to be a good way too:

How to restrict Knowledge articles based on User/Group permissions.

Another option is:

How to best setup visibility of Knowledge Base by Groups within IT?

Let me know if you would like more information.

Kind regards,

Alexandra

[abeers]

NOTE: We're still using Eureka

What we did is utilize the knowledge submissions that don't get published until a knowledge manager approves and publishes the article.   We also then make it so each submission has a required field called Ownership Group then make it so only those with the knowledge admin role OR the ownership group can edit the article once it's been published.   I would assume if you want it to be locked down to just the original creator you could do the same thing just instead of ownership group have the owner of the article.

We like using the ownership group because if someone leaves the company, that article doesn't fall into a black hole, never to be updated again .

Don't know if that helps, but that's what we're doing!

Best,

Abigail