I'm currently using "System Address Filters" and "Email Address Filters" to create a Blacklist (Deny list) for inbound emails.The problem here is that my instance is configured to receive SMTP as a Email Account type and "System Address Filters" is o...
Hi All,I have configured Ai Search for NowMobile . Earlier it was showing result perfectly but now it stopped showing result . For any thing i search it showing "No result found". Every thing is perfect in search source, search profile. Please help ....
I have an issue with Condition Builder in Role Filter Criteria. In all environments related to this project it does not show any role to select. I have checked other instances, not related to this project and it's working fine.
Hi All, some users are not able to see the buttons, "next" and "previous" under My Approvals.but issue is not for All, i can see buttons in some other profiles.Please let me know, if some thing as to be checked in "sysapproval_approver" table. Appre...
Hi everyone, I'm working on providing our IT communications team some data over Portal and Knowledge usage over the last fiscal year and have run into a bit of a speedbump. I need to report the number of unique users to visit our IT Help portal and i...
Hi All, how can we copy worknotes from Interaction to Incident on agent workspace? I tried editing with below UI Action yet no luck, can someone help me with this. if(current.update()){ var inc = new GlideRecord("incident"); inc.initialize(); inc.cal...
I am looking to implement a feature where images within knowledge articles can be clicked to enlarge, with an option to close (using an “X” mark). Instead of manually adding this functionality to each article, is it possible to apply this behavior gl...
Hi, I have 2 instance , and when i am creating an incident in one instance then same record is replicating in another instance via rest step in flow designerBut how i can send attachment from one instance to another instance via rest step in Flow des...
I would like to enable Add button for approvals so that approvers can be manually selectable for the change request I would like to enable this Add button SOW for change request could you please help how to do this looking forward for your response
Hi All,Started to get errors this morning for all attempts to use the OAuth client or even update its credentials in UI. KMFInstanceKeyRegistry failed to unwrap key with sys_id: 4c534321830102100a92f629feaad3bf (error: com.glide.kmf.commons.CryptoOpe...
When viewing Templates for Incidents, the following 3 templates should not be visible for ITIL users: Incident_resolution_templateIncident_topic_completion_templateIncident_unresolved_task_templatecurrently standard ITIL users are not making use of t...
I have a catalog item called "Atlassian/Miro Access" and I'm looking for the Onload script/code to hide the submit button on the portal. Thank you in advance.
While testing the change management flow how to open the related list change task in the change request .
Hello everyone! I have a question. Can date and date/time placeholders be hidden?I have not configured the example text or any other thing that could be related to that. I will be very grateful for your help. Regards!
