How to grey out the "state" field at RITM level once a RITM(record) is completed?

[Harshil5]

How can i grey out(readonly) the "state" field at RITM(requested items) level once a RITM(requested Item) record is completed. so that once it is completed, not one can change the "state" of the RITM.

in this picture, just like "stage" is greyed out, i need to grey out "state" feild once the RITM is completed.

[dmathur09]

Hi Harshil,

You can create a new field level ACL on state field with operation as write. Put the condition as state is not closed complete or closed skipped. Provide the roles as ITIL.

This will not allow users to update the state field in closed complete or closed skipped.

Regards,

Deepankar Mathur

[Harshil5]

Hey Deepankar, thanks for your response.

would you mind sharing your solution in the form of Steps and screenshot.

I am new to serviceNow and i've been trying to apply your solution and failed.

[dmathur09]

Hi Harshil,

1) You would need to elevate your roles. Click on your name and then click on Elevate role.

2) Check security_admin and click Ok

3) Open the ACL module

4) Click on new button and create the ACL record with below mentioned details.

Hope this helps.

Regards,

Deepankar Mathur

[Harshil5]

Thank you Deepankar, this was very helpful.