How to hide empty categories for Knowledge Management v3

[dev-kate]

Hello community,

I am trying to hide categories without any articles from the KB Category v3 widget. The documentation I saw regarding this is only applicable to v2. Based on the support case below, when there are 500+ articles then the query to count articles isn't run. This is my current situation. We have about 800+ articles at the moment with more to be added in the future.

Does anyone have an updated working solution for this case?

These are the links that I've checked:
https://www.servicenow.com/community/now-platform-forum/hide-empty-knowledge-categories-in-widget/m-...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783739

[dev-kate]

After checking the widget script, I found that I could increase the max_article_limit_for_counts to more than 500 inorder to resolve this. 

[Ashley Snyder · Accepted solution]

Start looking at the Knowledge Management Service Portal as it has more configuration flexibility and can be used in place of the Knowledge v3 homepage by setting a system property.  https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/r...