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Resolved! Choice List not populating when the dependent value changes. I have requirement to have a list of choices to appear when certain "business services" are selected on incident records. To accomplish this we have configured a set of choice that are de

I have requirement to have a list of choices to appear when certain "business services" are selected on incident records.   To accomplish this we have configured a set of choice that are dependent on the business services.   Currently the only way to...

mattyerian by Kilo Contributor
  • 4271 Views
  • 14 replies
  • 1 helpfuls

Resolved! Checking group membership via client script

Hi all,I am trying to check a user's group membership using a client script but I am not having any luck... below is a screen shot of what I have written but it is not working. Could some one please point me in the right direction to achieve this.onC...

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YenGar by Mega Sage
  • 22276 Views
  • 9 replies
  • 3 helpfuls

Resolved! Cleaning up the CMDB

Hi,  what would be the best practice to cleanup an enitre CMDB? I've tried to do it via a script but unfortunately it didn't work out as the platform couldn't seem to process the deletion/removal for too much records at once.  Thank you in advance,  ...

Schedule Job run time

Hi SN...Could you please tell me where I can see on what time schedule job ran?I mean can i see 3 days prior on what time job has run.Thanks

SR20 by Tera Contributor
  • 2870 Views
  • 3 replies
  • 0 helpfuls

Keeping Track of user entitlements

On a particular software license,If a user entitlement is deleted/modified, could anyone suggest the best practice to keep track of users who had been entitled to use it ?I could only think of having a table with entries being inserted on delete or m...

snowtech1 by Tera Expert
  • 2221 Views
  • 5 replies
  • 3 helpfuls

Resolved! On Submit not working in order guides

Hi All,I have an order guide which has 4 catalog items associated with it. I have few On Submit catalog client scripts on these catalog items. They don't seem to work when I click checkout.Please help.Thanks,Kannan

kannann_ by Kilo Expert
  • 3951 Views
  • 17 replies
  • 2 helpfuls

Resolved! not seeing new activity formatter on custom table

I have added a new field called Comments, type is Journal Input:i have selected the following,the only things left available are:I even added a new list field dependent on the comments field, similar to the comments & work notes in task, to no avail:

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mrswann by Kilo Guru
  • 1726 Views
  • 3 replies
  • 1 helpfuls

Widget to add static content to Service Portal

Hello All,As I looked through the widgets in the Service Portal, I could not find one that I could use to embed static content from the CMS. This seems like something that should have been one of the first widgets developed. Am I missing something? H...

roshanrao by Kilo Expert
  • 2380 Views
  • 3 replies
  • 2 helpfuls