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Resolved! Attachments in notifications

Hello all, I am working on a vendor project and having an issue with attachments in notifications. I have two PDF attachments that I am trying to include in a notification that goes out to an external customer (outside of our ServiceNow). I have writ...

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YenGar by Mega Sage
  • 6971 Views
  • 12 replies
  • 3 helpfuls

Resolved! Hiding and Clearing check box variables

I'm trying to fix an issue we've had since our implementation last fall.   I'm dealing with a catalog item with a Module multiple choice variable with six options.   We each option is selected, a UI policy displays the correct check boxes, anywhere f...

Resolved! Duplicate records found

It appears with Istanbul I either got a new feature or an old feature was turned on during the upgrade.  I now have task being created indicating duplicate assets are found. I know my asset database has issues, but I can't do anything about that righ...

Assign approval to specific Knowledge categories

I am helping kick start the Knowledge initiative in our company. Based on the way our current Knowledge base is designed, I am needing to know if there is a way that you can assign people to approve articles in the categories of a Knowledge base. Cur...

cfhunt70 by Giga Contributor
  • 2328 Views
  • 3 replies
  • 4 helpfuls

Resolved! moving the Submit button

Can anyone provide guidance on moving the Submit button on our record producer forms in our CMS environment?We have a two fold problem where our ESS portal in CMS is configured for 16:9 (widescreen) format and the Submit button resides on the right h...

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joedumond by Tera Contributor
  • 8300 Views
  • 29 replies
  • 2 helpfuls

Resolved! How to export chat content ?

Is there any way for an administrator to export / extract the content of a Connect Chat for use outside of ServiceNow ?For example, the company may want to use conversations to support litigation actions where the conversation text indicates relevant...

davidcole by Kilo Contributor
  • 1736 Views
  • 5 replies
  • 2 helpfuls