We are looking to lay out our Service Portal with Categories, and sub categories, and have run into some apparent design constraints. Apparently, you cannot have a category which only contains subcategories, or it will not show up. For instance, you ...
I want certain variables in record producer hidden when the user has a role.tried client UI policy , advanced view and run script but both when true and when false get same result for both roles users and non roled users... Function onCondition() {g_...
We were on Fuji and a later patch with Knowledge V2. We updated to Geneva + Patch 6 but kept the Knowledge Base at V2. We're using UI16 and TinyMCE v4 of course. I'm not sure if it's relevant but our Article Types are all HTML. When I now edi...
Hi,I would like to limit access to a service portal page (System Status).I know that I could control it with roles, however if I add any role, then it requires a license. And service portal is meant for endusers...Is there any way to control access t...
Hi,The outage records (cmdb_ci_outage) show outages on the System Status page of the Service Portal. Works fine!I'm trying to limit the visibility of outages and I found that there is no ACL rule for this table!Shouldn't it mean, that nobody can see ...
Hi,I managed to setup LDAP integration through a MID server.All users and groups are imported, Source and LDAP server fields are filled in the user record.When clicking on the Test Connection, it says the connection is successful. I can also browse t...
Hello, I'm fairly new to Service Now and I have not had any formal training as of yet. I am focusing on major clean up efforts I have run into problems trying to update configuration items in the system using the load data/import function. First off,...
Hi Guys,I know what they mean in theory but I am trying to find a working example of the usage of sysparm_offset and sysparm_limit? Does anybody have one?Mussie
Hi Guys, I have an issue where another admin has created a UI action (button) called 'form_button' and I am unsure how he has controlled its visibility.Currently I can see 'form_button' if I impersonate a user with 'Role A' but I cannot see it when i...
Apologies if this is in the wrong space, I'm still very inexperienced!I'm looking at upgrading our live instance to Geneva, and I'm looking at resolving the Skipped Updates on our test system. Searching through them some appear to have no conflicts -...
Is it possible to add tags to service catalog items so when they search for tags in the filter navigation box, that it displays all service catalog items with that tag? If you are not able to add tags, is there a work around anyone has found?Thanks
how to link a menu item to a catalog item or record producer
we are moving a huge update set to production this weekend. A team member accidentally deleted an important catalog item. We have removed that from the update set and tried restoring the deleted records but the old RITMs are blank with no variables. ...
Hello all,Do anyone know well about servicenow global search? I am now experiencing an issue. User with PPS role(self customized role) searches for the term, for example 'taleo'. No results were returned but the user, navigating by the click tree, ca...
Hi,We are looking to report on the number of knowledge base article use's by our users on self service. We have a knowledge base specifically for these users, but looking at the KB_KNOWLEDGE table I see only 'use count' and 'view count', I can't see ...
