How to hide "Add attachments" button in a particular catalog item in Service Portal

[AW1]

Need hide "Add attachments" button for a particular item, not on all widgets, in Service Portal. How can it be done?

[Priyanka Chandr]

Hi,

Follow this steps,

1. Navigate to the catalog item in which the "Add attachments" paperclip needs to be hidden
2. Create a new variable of type 'macro' to the specific catalog item
3. Navigate to Service Portal Configuration
4. Create a new Service Portal widget with the following codes in Client controller:

function() {
/* widget controller */
var c = this;
angular.element('label.ng-scope').hide(); 

//NOTE : The above line here is a JQuery selector inside the angular.element() which is supported in service portal, feel free to change this JQuery selector if you want the attachment element selection to be more specific. In the above code the element label and the class combination are used to hide the attachment
}

5. Add the widget to the Macro type variable created in step 2

Kindly mark it correct and helpful if it is applicable.

Thanks,

Priyanka

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list