How to improve search performance in service now

[wakespirit]

Dear all,

We have a test pilot customer which is complaining of poor performance on research in service know knowledge based.
For instance they send a keyword to look at and only few or no document link gets return in spite of the fact the search term is place in all of them.

They are complaining about the quality of the search results which makes me think that there is an issue with the content (meta tags,...) , the configuration of the search engine, or the quality of the search engine. 

What is the best practices approach to verify and implement in order to get more powerfull result ?

Thanks for the advise

regards

[Alberto Consonn]

Hi,

this is the best practices to do in case of slowness, read carefully and take any action for improving it:

Improve performance: database indexes and slow queries

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks you

Cheers
Alberto

[Alberto Consonn]

Hi,

Any update on this?

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thanks you

Cheers
Alberto

[shruti_tyagi]

Hi,

Global search result is based on frequency, sequence, and weight. You can adjust the weight in the dictionary record for the fields in the knowledge table to make a better search.

Read this blog to understand global search result:

https://community.servicenow.com/community?id=community_blog&sys_id=730e6e2ddbd0dbc01dcaf3231f961928

Check under 'How to set different weights for global search'

Thanks
Shruti
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