Most of the end users in my organization are at remote sites with slow and unreliable internet. Because of this, most of the end user interaction with agents occurs via email. Often, users will email a screenshot with an error or question and agent...
Hi, we have several reports of standard changes that are closed still show up in the list view as Active = true.i checked the business rule "mark_closed" n the Change table this is active & runs when State is one of Closed/cancelled, and it sets Scti...
Hello, I'm working on a subflow in the Flow Designer and ran into an issue when using a catalog variable as the data pill. I used the "Get Catalog Variables" action to get the string value of a catalog variable in a previous step. My question is can ...
Hi, We want to set the Timezone on the user table to the location the user is currently at. If they are on a business trip, and their computer is displaying the time in that location, we want the experience to be the same within ServiceNow. My best t...
Hi Everyone,There are some portal "widget" that are read-only.IE : https://YOURINSTANCE.service-now.com/nav_to.do?uri=/sp_widget.do%3Fsys_id%3D85357f52cb30020000f8d856634c9c24If I want to modify it, I have to clone it.But when you have cloned this, i...
If a user is created without a password, it cannot log in. How can we return a user record to the same state (with no password) after having set a password for that user? Simply blanking out the password field on the User Form isn't sufficient (a...
Hello,I'd like to have feedback and best practices regarding what to do with demo/test data when moving to production for the first time.First I noticed that on our subprod instances we have demo data, including a large number of catalog items, while...
I have a workflow that has a subflow that validates that all tasks associated with the parent RITM are indeed in a complete state before allowing the primary workflow to complete the RITM. (We have a valid use case in some catalog items where the tea...
I need to create 70 service catalog tasks based on data from excel file. I need them to be part of one RITIM of REQ. Right now, I am creating REQ and RITM manually and copying sysids and puttin in onBefore() trasform script as shown here. Is it poss...
We are using HR Workspace, and the compose email feature. We have an HR header/footer for all our emails coming from the HR Module. I need to add the HR header/footer to the Compose Email. When I look at the Email Client Template, I don't see anywher...
I need to implement Integration hub can you help me on the prerequisites. Thanks in Advance!!
Hi Community, We recently activated Service Operations Workspace as part of our San Diego upgrade and I'm having trouble figuring out how to modify the Overview tab of the incident view in the workspace. I previously read through the a similar post a...
I have a table with 2 columns, u_display_name and u_func_access_techI have a Service Catalog with a list collector variable defined referencing that table. I'd like to be able to search the list by either the u_display_name or the u_func_access_tech...
When retiring cis, there's no OOB automation that handles these relationships? We have to create our own business rules to the upstream relationships? When retiring a server, the application services also need to be retired unless migrating and if m...
Hi,We're experiencing an issue in our ServiceNow Instance (Tokyo) whereby multiple Virtual Machine Instances are being discovered with the same name as separate CI records. e.g. we have 5 instances of V-P1XXXXX and 5 of V-P2XXXXX I can't understand w...