How to Make Tooltip Always Visible for Checkbox Variable in Catalog Item?

[NikhithaNikki]

I'm working on a Service Catalog Item and have a checkbox variable with a tooltip configured in the variable settings. By default, the tooltip only appears on hover, but I want it to be always visible on the form.

[DGAJ]

Hi @NikhithaNikki ,

That is the function and purpose of tool tip, there is no other way of making it stay on the form without hovering your mouse. 

You can use the annotation tab to show help information always for some data /variable types. Checkbox is not one of them unfortunately.

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[Nawal Singh]

Hi @NikhithaNikki ,

By default, ServiceNow tooltips for catalog item variables (like checkboxes, reference fields, etc.) only show on hover. so I don't think it is possible to customize but if you want to show some help text you can achieve this by write the Catalog client script-

OnLoad client script-

g_form.showFieldMsg('variable_name','your-help-text','info');

 for more reference- https://www.servicenow.com/community/itsm-forum/how-to-show-help-text-for-a-check-box-variable/td-p/...

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh

[vignesh parthib]

Hi @NikhithaNikki 

No, ServiceNow does not provide a  (OOB) option to make tooltips permanently visible for variables, including checkboxes. By default, tooltips in the Service Catalog are designed to appear only on hover

While you can force tooltip visibility using DOM manipulation in onLoad scripts, it's not recommended, as it relies on unsupported methods that may break with future updates.

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

[aruncr0122]

Hi @NikhithaNikki ,

There’s no out-of-the-box way to make checkbox tooltips always visible. The easiest approach is to use a catalog client script or HTML in the question/help field to show the text next to the checkbox so it’s always visible.

Thanks,

Arun