Hi everyone, I know it's been discussed a few times over the years but I can't find any current processes or solutions to the query so I'm going to ask for my sake.
The need: Show a hint when users hover over the Category choices when creating an incident in both classic UI and Workspace view for a consistent experience.
I have added text to the "hint" field in the sys_choice table for the relevant choices:
However these do not reflect in the Workspace:
I have tried using Field Decorators (there was a helpful community post with the steps that I can't find right now) and Field Labels with no success.
I have seen some hint/tooltip fields are populated by default in Workspace for various other fields, but I can't replicate the result for these two:
I have found most of the tooltips (i) that appear in the Workspace are captured in the Field Lables (sys_documentation) table, but often related to multiple tables, so it's hard to identify how it's working and when I try replicate this myself it doesn't work:
Essentially, I want the same experience that I see in the Classic UI to happen in the Workspace (when I hover over the choices, the hint appears).
Hello @Keszia
First, for field decorators - these post can be helpful though I doubt this will work for choice fields.
Secondly, here are some limitations to field hints as given by servicenow -
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1006185
Also, here's the table where you can find existing tooltips for your workspace -
"sys_declarative_action_assignment"
Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
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