How to make tooltips/help text to show in Workspaces

Keszia
Giga Guru

‎03-30-2025 06:09 PM

Hi everyone, I know it's been discussed a few times over the years but I can't find any current processes or solutions to the query so I'm going to ask for my sake.

 

The need: Show a hint when users hover over the Category choices when creating an incident in both classic UI and Workspace view for a consistent experience.

 

I have added text to the "hint" field in the sys_choice table for the relevant choices:

Keszia_0-1743381415523.jpeg

 

However these do not reflect in the Workspace:

Keszia_1-1743381437976.png

 

I have tried using Field Decorators (there was a helpful community post with the steps that I can't find right now) and Field Labels with no success. 

 

I have seen some hint/tooltip fields are populated by default in Workspace for various other fields, but I can't replicate the result for these two:

Keszia_5-1743383260469.png

 

I have found most of the tooltips (i) that appear in the Workspace are captured in the Field Lables (sys_documentation) table, but often related to multiple tables, so it's hard to identify how it's working and when I try replicate this myself it doesn't work:

Keszia_3-1743383241606.pngKeszia_4-1743383246432.png

 

Essentially, I want the same experience that I see in the Classic UI to happen in the Workspace (when I hover over the choices, the hint appears).

 

 

 

 

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tfloyd
Tera Contributor

‎05-08-2025 08:20 AM

@Keszia You can set tooltips by configuring the field label and setting the "Hint" field on that page (in the form UI, right click on the field, configure label) - you may need to create a label on this for the specific child table (incident) if you don't want it to be the same across all task tables.
Also note that you can format this tooltip with spaces/new lines in the classic UI, but they won't format the same was in the workspaces (haven't found a workaround for this yet)

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