How to map configuration item on RITM based on selection of variable on the catalog form?

[Venkat141]

How to map configuration item on RITM based on selection of variable on the catalog form?

@Ankur Bawiskar 

@Saurav 

@shloke04 

@Anil Lande 

@Maik Skoddow 

@Jaspal Singh 

@Sandeep Dutta 

@Chandra Sekhar Maganty 

@Musab Rasheed

[Ankur Bawiskar]

Hi,

you can use workflow run script

I assume your variable refers to cmdb_ci table

current.configuration_item = current.variables.variableName; // give correct variable name

Regards
Ankur

[Venkat141]

variable is not refer to cmdb table. but on selection of variable value we need to map values on Configuration Item field on RITM. and I'm using flowdesigner

[Ankur Bawiskar]

Hi,

variable is of what type?

when should the value be mapped and how?

Regards
Ankur

[Service_RNow]

Hi @Pavan Ramireddy 

Please try to article Hope this helps:

Access RITM Variables using Flow Designer

Thanks

RS