How to open a KB article in view mode in a new Glide dialog popup window?

mitzaka
Mega Guru

Hi SNC,

 

I did some customization on my Knowledge article form - I added an approver field, which is a reference field to the User table. Next to the field, I would like to add an icon, which when clicked should open a new Glide Dialog window in which I want to show only a specific KB article, but in View mode, as the regular end-user would see it.

 

I managed to make this open in a separate tab, but I prefer to have it open in a glide window on the same screen.

I checke this guru post: http://www.servicenowguru.com/system-ui/glidedialogwindow_popup_record_list/

However, I cannot figure out how to show in the glide window only the KB article as a result.

Any suggestions on that?

1 ACCEPTED SOLUTION

You can create a UI macro, which calls a UI page as per that link. Then you goto your reference field's dictionary and add this UI macro name in the ref_contribution


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7 REPLIES 7

mitzaka
Mega Guru

Great, I made it work. All the answers were very helpful, thanks guys!:)


Great


I know this is from awhile ago, but do you recall how you setup your UI Page to show the KB Article in view mode?