Categories are not visible in the service catalog home page
Hi All, I am not finding the way to show the category in the Service Catalog home page.Admins can see but other users are unable to see the categories. Please help. Thanks,Sam
Forum Posts
Resolved! Business rule - Custom table
Hello everyone. I've created a catalog item and created an After - Business Rule, to save the RITM and variables in a custom table. The code below creates a record in my custom table, but it's not the correct record. In the sc_req_item, this business...
Flow Designer Question - How to call 2nd approval only if first approval is approved.
I am a new flow designer user and bear with me on a simple question. First approval is to a group. If they reject it sends notification to the author. If first approval is approved, it goes to manager approval . Seems very simple but I think I may...
Catalog Builder- Cannot View Questions in Preview and Portal
Hello, I'm in the process of building my first catalog item for our new SNOW instance. At first I had no issues building the catalog, clicking "Save" and then "Preview" to view what I had built. But now I'm unable to see the questions I have created....
Incident Task
Hello Everyone, Greetings!! Maximum how many number of incident tasks can be created from a single parent incident. Thanks
Template Permissions
We have several users designated to create templates on behalf of their respective teams. These users are creating templates and making it so specific teams can see the templates (group option). However, we are seeing that the users in these groups c...
changing text color in ui builder
I have created a heading and now I want to change the text color in CSS styling I am using color: white; but still there is no effect on the heading. Can someone please guide how to do the same in UI Builder.
Resolved! How to make rejection comments mandatory on Service Portal
On the Approval for a record, i need the rejection comments mandatory on Portal. Same is achieved by cloning the Approval info widget with the below code. However i need it to be consistent on portal on the index page containing Approvals widget. can...
FInding Flow from Active Cluster Transactions
We have a long running transaction in the Active Cluster Transactions table. I am need help determining what object is running. I can see from the URL it is Flow Engine Event Handler. But I am trying to understand if this is a specific flow or j...
Resolved! Catalog item - business rule
Hello. I'm trying to save my catalog variables in my custom table fields with an After Business Rule. Could anyone tell my why this isn't working? Or should I script it differently. I want to save them after I submit my catalog item.(function execute...
Resolved! Copy records from one table to another tables using script.
I have two tables "ABC" and "PQR".Both table contains same fields. In ABC table I have 100 records I want to pull all 100 records in table PQR using script.How to do that?
Order Guide: turn options off by default
Is there a way to make the options on an Order Guide be unselected by default, rather than selected?
Resolved! How to copy a Variable Set with all the Question Choices attached
I have a catalog item that needs to use a Variable Set that is used in another catalog item. That part is easy. The hard part is that they want to modify the set. (I'm lazy) It is a lot of either copy and pasting or typing to recreate it the way th...
Resolved! I have basic idea about integration need to learn in deep. Can someone help me.
I have basic idea of rest api and its methods. I need to learn how it is useful in real case. Someone guide me to learn more on it.
