Is there a way I can tell when (on which date) an ITIL license had been granted to a user?I'm trying to find out how many new licenses from our existing pool had been newly allocated since the start of the current year by looking at the "license allo...
Hi,I would like to know the purpose and description of the following tables:sys_ux_lib_assetsys_cache_flushsys_flow_plan_context_bindingsyslog_ROTATING_TABLEua_defn_agg_datausageanalytics_countsys_upgrade_statesys_update_xmlmetric_instancesn_kmf_reco...
Our Database team inform that the size of Robin Database increasing daily.. Not sure what is this table used for Can anyone help to understand the usage of this table Thanks in Advance
I am creating a custom JDBC activity to pass variables to a MSSQL stored procedure. The connection tests fine with the credentials and connection I've created and we are using Mid Servers to connect. This is the definition of the stored procedure (as...
Hey there, I'm relatively new in the whole ServiceNow universe, and i'm trying to set up my own PDI with an Agent Chat - however, whenever i try to access the customer chat through the CSM-portal, i always get the message: "There are no agents availa...
Hi All, I am currently working on Subscription Management and have come across a button called "Update Allocation Totals" in the Overview module. Clicking this button updates subscription information, but it appears to be a manual step. Is there an a...
I am trying to show the subcategories that are specific for one category, but it is showing all the sub categories, I am using onChnage client script in the Category field on the incident table.Please help, Thanks
Description: We have export set to export task_sla data in the file to the midserver for the load to the outside system. The data of "duration" type for our purposes needs to be presented as a row value, not display value. If we are using for export ...
Hi Team, I am changing company, I want to link my current account with a personal account. I followed the below steps Login in Now learningOpened below URL https://www.servicenow.com/now-creators/manage-resume.htmlClick Manage My ProfileClick o...
Hi,Is there a easy way to create a tree structure in the knowledge base category list? (kb_categories)For example something like this for the knowledge base:Which shows the category and sub-categories in a tree like structure.Best regards,
If an incident is created that is a security issue we have a requirement to create three tasks to run in parallel to address the security incident. Once the three incident tasks are complete the incident needs to be automatically closed. I've chosen...
Hello I have to prepare MFA for our instances. (in preparation playing around on my 2 PDI's). First of all I recognizes that the "MFA Context" was created OOTB only on one instance: (do not know why the instances differ) The documentation tells,...
Hi All,I know this widget has been brought up many times before, but I haven't found an answer to what I'm trying to do.We have updated the My Requests page with multiple instances of a modified Simple List widget, one each for the different applicat...
Hi,Just wondering if anyone can advise me on the script i would require to have new emails update a current incident if they have the INC reference in the subject line? We have various customers who communicate with us using their own ticketing syste...
I have the OOTB workflow activity "Group Approval" I have added a condition "canceled" which has the condition... When i change the group approval record to cancelled the workflow activity result is "skipped" which makes the activity go through...
