Linking 2 accounts
I had done a certification with my personal mail id and i had done another cerrtification with other mail id. If i link two accounts with the both certications appear at same account.
Forum Posts
Resolved! Get Edit/Add option on Approvers Related List
Hello I have just created a new custom app by App Engine Studio. I used Now Experience UI Builder to create Workspace for this custom app. I found in the Workspace, there's no way to Get Edit/Add option on Approvers Related List, so I tried to re...
ServiceNow storage Documentation - folders/ subfolders
Hi Friends, We would like to store multiple documents in ServiceNow, like as folders and subfolders etc... like we store in sharepoint Can you please suggest me if we can have the same functionality in ServiceNow RegardsSiva Teja B
Can the Remote Instance Spoke (Integration Hub) retrieve updates like comments and status from Remote Record and post it in the local instance?
I am using the Remote Instance Hub- Integration Hub to integrate two Servicenow instances. I was able to successfully set it up and implement two of the actions: 1. Create Remote Incident 2. Update Remote Incident. Both are information flow from loca...
Reporting Question - how to report on variables found in numerous catalog items
I have twos reference variables that I want to report on - these are in multiple catalog items. One is called project number and the other is called approver.I am trying to get a report that has the following: RITM #REQ #REQ Open DateSCTASK #Opened B...
Order Guide Cascade Variables on Variable Set
I have an order guide that has a variable set. On Choose Options, some of the options take the cascaded variables but some show up blank. The items and the order guide are using the same variable set. What am I missing?
Reporting on UI Action Usage
Is there a way to report on when a UI Action is clicked to see how many times it is being used? I'm working on some updates to customizations (hopefully to revert them) and want to see, from a data standpoint, what the potential impacts could be. Spe...
Resolved! Licensing - which roles require licenses?
We're trying to reconcile our license counts. I know that ITIL licenses are required for fulfillers. All of our IT group is covered by the ITIL licenses we currently have. However, in the list we received there are roles such as 'knowledge', 'knowled...
Resolved! List Layout, Personalize List in Flow Designer
Background:I always feel that i miss the column who created a Flow in the list, or in some way select my own columns to show in Flow Designer like we are used in Classic UI, Next Experience and so on... This is a personal taste of what is relevant an...
Read access for users without roles
Hi,How can I create an ACL that grants read access to cmdb_ci_service table for users without roles.I have tried to do it this way but it wont work...Thanks,Sahar
Resolved! OAuth 2.0 connection with Workday
Has anyone made an OAuth 2.0 connection to their Workday tenant? I am following the Workday HR spoke documentation in order to retrieve a RAAS report. I have the oauth_entity record created using the client id & client secret values provided by Wor...
How to create report on First call resolution
Hi,We are using ServiceNOW and we have now started with using Incident and incident task and we don´t know how we can create reports on "First call resolution" if we also have incident tasks. We have seen that we can use re-assignment count but how c...
child incident resolved notification
Hi, I am working on creating a notification that sends an email to the parent incident's assignment group when a child incident is resolved. I suspect there might be an issue with the condition, but I'm not entirely sure.This is what I tried:Thanks,S...
Resolved! Demo data for ServiceNow modules on PDI
Dear all, Is it possible by any chance that we can get dumps of ServiceNow real-time data to be fetched into the respective tables? Load demo data helps, but not to the extent that you can do a full-fledged analysis. Creating manual data or even if i...
Resolved! Show short description and Number of Incident in the reference field in the form
Hi,I have two variables referencing to Incident and Change. We have to show short description and number in that.I have added: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=number,short_description,ref_ac_columns_search=true in the reference q...
