How to perform AQI - article quality index - on a knowledge article? KCS

[Sarah Lybro]

Hi,

When I am to perform an AQI - Article quality index, for a KB article I select the "Perform AQI" button.

I am then navigated to the actual AQI checklist, and can select true/false for the specified questions.

It would be good though, to be able to view the actual article for which I am doing the review. Is there any possibility to do this, other than to have to separate windows opened? 🙂

[Michael QCKM]

RIGHT??!!!!

Why doesn't the ServiceNow Development Team understand this!

We were waiting expectantly for the AQI when announced, but when I tested it... I was sorely disappointed.

• Here's another gotcha; You don't want to wreck the default OOB AQI, so you copy it (Insert and Stay).

Guess what happens?

All of the Questions get stripped, and you are left with a copy... of the Title only! Thanks SN.

We've submitted an in-house Enhancement (our only option)... Results Pending.

A Workaround:

1. In the Tab of the article, right-click and select Duplicate (to duplicate the article in another Tab)
2. In the Duplicate, press the Perform AQI button. This will allow you to see one screen of the article, and one screen of the AQI.
3. Submit.

[Sarah Lybro]

Thanks Michaela