Resolved! Global search stuck on loading
Whenever I'm trying to search for anything, I am met with a blank page with perpetual "Loading...". Curiously, the issue persists even when I disable the global search in sys_properties.
Forum Posts
Resolved! Adding a field to the Ticket Conversations Widget in Service Portal
Hi folks, Looking for a bit of help in adding a field to the Ticket Conversations Widget in the Service Portal. Ideally, I'd like to populate "close_notes" from a resolved incident, so the user can see what action was taken on resolution. I've cloned...
MS Teams installation failed
Hello! When I'm trying to install Microsoft Teams it tells me that the installation has failed. With other instances there is no problem. Any idea what it could be?
Record Producer Best Practice for Scoped Applications
Hi,We've created a custom application with it's own scope that has record producers that reside within a Catalog within the app.We find however that if we want to make minor changes to one of the record producers in the app it seems excessive to have...
How to create a time picker in Catalog form (In Service Portal)
Hello everyone, The request is, we need a field in catalog form (in portal) which should display the dates with time frame. We don't have any OOB field type for that rather than "date/time". Below example for your reference, The field should be a ca...
Resolved! how can we assign the value of one variable as a default value to another variable
how can we assign the value of one variable as a default value to another variable the 1st variable (Requested For) is a reference variable which refers to sys_user table and takes the default value as javascript: gs.getUserID() but the person ...
I want to enable the "Post a Question" functionality in Service portal
Hi, We have a functionality called Social Q&A, once enabled we can see the "Post a Question" in knowledge module. The requirement is to replicate the same functionality in the Service portal. Got many reference related to "Ask a Question" in which th...
Resolved! Problem validating API Credentials with Microsoft Exchange Online spoke
Hi,As part of our ongoing SIR implementation, we are configuring the Microsoft Exchange Online spoke. We are having trouble with the Connection Settings, and the API Credentials. The API Credentials will not authenticate. We have worked with our inte...
Resolved! Error when saving a form "Custom state '' is not mapped to any state bucket."
HI, I am getting this error when trying to save info in a pm_project form record:Custom state '' is not mapped to any state bucket. Please contact System Administrator to verify the setup. I have already checked these links but the error seem not to ...
Resolved! creating and displaying a mandatory and editable variable only on the 1st task of a catalog item
I'm having a requirement where we need to create and display one extra variable only on the 1st task of a RITM for a catalog item.that variable should be mandatory, should copy the name of person from requested for field and editable only by the grou...
Group preventing email notifications/surveys from being sent out.
Hello all, New to the ServiceNow Platform and currently working on a ticket that a company requested to have a group created that would allow them to add and remove users freely to the group that would prevent those users from receiving any email no...
unknown for model
I am doing a simple transform map. I have a staging table with two fields 'name;, 'time type'. Transform map target table is 'cmdb_ci_computer'. I did two field maps name and time type with coalescing on the name. The created records are pointing ...
Can not inactive Scheduled Data Import in ServiceNow.
Hello, I have created 2 same scheduled data import by mistakeas below. And I want to change the active to false for run Daily but I can not update any field and will show the following error. (Also can not delete the record)Does any one know how I ca...
How prevent or restrict the usage of ?.do back door to backend
Does anyone know how we could either prevent or at least restrict the usage of "?.do" back door to backend? As you well know, many customer wants to restrict the end users = roleless users of going to backend. As there are some OOTB ways to automatic...
Reports on email received from
Hi All, Need to generate report on emails, where received from should be more than one recipients, please advice how to achieve this, can I do it through database views or can I try using email script, I also tried condition filter "greater than or ...
