I have done one integration with third party tool thorugh rest message integration so that it will send some fields updates to third party tool. Below is my script include code in which i am using code at last gs.info(responseBody); and gs.info(httpS...
Is there any documentation that can help us integrate with RightAnswers with ServiceNow Knowledge Management?
I have a question about the best way to set an Assignment group based on other field values on an Incident. A 3rd party tool is auto-creating Incident records - which works fine - but we want to route them to the appropriate group based on data that ...
Hi Team, I have done an oauth Integration. My integration works when I click the related link "Get Oauth Token" but will not in any of the following means: - Created an outbound when I click on test I receive the access token - Followed all the c...
I am trying to update a property "glide.session.max.concurrent.transactions" value , but it doesn't allow me to update due to the fact that this property is a part of system property "glide.properties.safe_overrides". Is there a workaround to upda...
We have had a default dashboard set for all users as their "homepage" when they log into SN. They could still change it of course, but it was good for anyone logging into SN for the first time as an ITIL user to see (IT users). However, we now have C...
Hi all, I am working in an instance where there are multiple MID servers running, all seemingly working fine as they have the status "up". Now what is happening and results in an error is that when using the standard Add User to Group action in Flow ...
Hello Experts, I would like to ask how can we define the configurations particularly for Microsoft graph API to fetch and import data into our system. Unfortunately, we cannot use spokes here neither is supported in any spokes (as i understood so fa...
Hi everybody,I have an issue with the limit of 40 characters in the userID field. With our Azure, the UPN is the email and some of my users have their Emails longer than 40 (up to 45).So, emails are truncated when used in the UserID, resulting in a ...
Is there any way we can format the column values in multi row variable set to align right. I have a cost field in the multi row variable set and that should be aligned to right. Also, when we click on 'remove all' in MRVS, the modal popup which is di...
Want to use Impersonation API (GlideImpersonate) via REST call- Are specific roles required?- Best practices? (Requested on behalf of an anonymous customer, sorry if this is vague on details.)
Service Portal Announcements - User restriction & templates We would like to allow designated users to post announcements on their specific Service Portals. We currently have several Service Portals set up for different departments, i.e. HR, Fina...
Im kicking off a event from a scheduled job that checks for a users end date daily. If the end date is today, it should send a notification to our ServiceDesk. This part works. In the Notification I am adding an advanced condition that should only se...
If an application allows creating several asynchronous processes that are executed by workers and a maximum number of processes has not been established. What is the maximum number of workers a node can support? When the limit is reached on one nod...
We have a customer trying to implement Knowledge Management in Service Portal, and have encountered a problem. When accessing the Service Portal, the Knowledge Base Browse widget shows the correct knowledge bases, but the count of articles is 0. The ...