How to restrict catalog form to only particular users?

Venkat141 · ‎02-28-2022

@Ankur Bawiskar

@Saurav

@shloke04

@Anil Lande

@Maik Skoddow

@Jaspal Singh

@Sandeep Dutta

@Chandra Sekhar Maganty

@Musab Rasheed

Ankur Bawiskar · ‎02-28-2022

@Pavan Ramireddy

use advanced script in user criteria and then add this user criteria in Available for related list of that item

As recommended practice please use user_id to get logged in user sys_id

var rec = new GlideRecord('sys_user');
rec.get(user_id);

if (rec.u_division == 'OIT Information Technology')
	answer = true;
else
	answer = false;

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

ersureshbe · ‎02-28-2022

Hi,

I would recommend to use 'Available For ' and 'Not Available For' option in catalog item.

Go to Maintain Items --> Open any Catalog item --> You can see many tabs and You can use below tabs to configure whom should visible and whom should not visible.

Please mark as correct answer if it helped.

Regards,

Suresh.

Regards,
Suresh.

Community Alums · ‎02-28-2022

Hi @Pavan Ramireddy ,

Please open the catalog items follow the below screenshots.

Or you can follow this thread:

https://community.servicenow.com/community?id=community_question&sys_id=363207addb98dbc01dcaf3231f9619f0

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Venkat141 · ‎02-28-2022

Hello @Sandeep Dutta,

I need to restrict users where on user record, Division field is with OIT Information Technology value.

ersureshbe · ‎02-28-2022

Hi,

You should use advanced check box and write the script to define the availability

https://community.servicenow.com/community?id=community_question&sys_id=69b8c70edb78af4423f4a345ca961945

Can you refer above link and linking the same issue but you should change the criteria to your requirement.

Regards,

Suresh.

Regards,
Suresh.