How to retrieve variable on a RITM record via flow designer

[gandharv]

Hi Everyone,

Requirement: I have created a catalog item in a Service Catalog having one variable. 

A radio button with 2 choices and including None

I want the end user to submit the request for the item with the blank form (None value selected) and the value of the choice should be updated via flow designer. 

Please someone implement this and show me the steps?

Thanks

Gandharv

[Josh Pirozzi]

Hey @gandharv,

You'll go through the following steps:

1. Request submitted.
2. Flow Step 'Look up Record' with the condition of SysID is SysID of the submitted Request Item.
3. Update Catalog Variable Flow Step.

[Dharaneetharan]

Hi @gandharv 

you can make use of the get catalog variables action in flow designer to find the variable choice filled.

and update using update catalog variable.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Dharaneetharan Sivakumar

My LinkedIn - https://www.linkedin.com/in/dharaneetharan-s-805ba718a

[Ankur Bawiskar]

@gandharv 

I shared solution for this recently

How to attach new created contract record number in RITM Variable 

you can use the below logic I shared to achieve

sc_item_option_mtom table stores all the variable associated with RITM, you can use lookup action in flow designer and can update the variables value in "sc_item_option"

Something like this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@gandharv 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.