How to search on specific fields and search terms in Virtual Agent Search Knowledge Base

[Serkan Yilmaz1]

Hi SN Community members,

I'm looking for a method that can be used to search on specific fields in the "Search Knowledge Base" topic. 

In the "Search Knowledge Base" topic there is a Script action "Contextual Search" and this uses the input from the previous User Input box. 

    var search_term = vaInputs.search_term;
    var context = vaVars.search_context_sys_id;
    var contextualSearch = new sn_itsm_va.VAContextualSearchUtil();
    var response = contextualSearch.search(context, search_term);
    var success = contextualSearch.processSearchResponse(response);

This works fine, but I want to know if there is a way to push more specific search actions into the search action (e.g. "category=ABC" -or- "Author=XYZ"). 

Another way of doing it is also fine for me, but the search should "respect" the data security (User Criteria).

Hope to hear from some of you!

Cheers,

Serkan

[RS20]

i was trying to add this in script include and that did not work. i have to give a try in service portal api.

i will create a new topic and will add script action with the above code.