How to set closure(closed_at, closed by, duration and business durtion) for Active is false RITMs?

raj99918
Tera Contributor

Hi ,

 

I have old records of RITM which having closer details were null even though active is set to false so I need to set those fields (closed_at, closed by, duration and business durtion) How can I achieve it through fix script 

 

Thanks

6 REPLIES 6

Hi @mihirlimje867  Thanks for the reply.

 

I am able to set the closed_at field for newely created records but I want to set the closed_at for old closed RITMs How can I get this one ?

 

thanks.

@raj99918 
But again question is how you will know which RITM when closed. It means how you will get the exact date and time of the previously closed RITM.
If you are able to find this then simply add this date and time in the closed_at field of that RITM.

Please hit on helpful button. If you think this will clear your idea.
Thank you