How to set max size for attachment type field using attributes in service portal ?

[Sirisha Navudu2]

Hi, 

      we have a requirement where we need to set the maximum size for attachment type field in service portal. could you please suggest any solution, "How to set max size for attachment type field using attributes in service portal"?.

Thanks & Regards,

Sirisha.

[Aman Kumar S · Accepted solution]

Hey,

You will need to do the following:

Description

---

How to increase the attachment size limit on the Service Portal. As of now the form widget allows only the attachment of size (upto) 24 MB to be attached.

Procedure

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In the form widget client controller script 

Update the line sizeLimit variable

From

var sizeLimit = 1024 * 1024 * 24; // 24MB

To

var sizeLimit = 1024 * 1024 * 1024; // 1GB

Ref Link:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692617

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Sirisha Navudu2]

Hi, how to set limit to 10MB?

[Aman Kumar S]

Change this line to 

var sizeLimit = 1024 * 1024 * 10; // 10MB

[Sirisha Navudu2]

thankyou for the response, but I'm looking for attribute or client script to set the limit. Is there any possibility?