How to set trusted domains without checking "Automatically create users for incoming emails from trusted domains"

JC S_
Mega Guru

‎08-03-2017 05:06 AM

We want to have a set of trusted domains so that emails from other domains will be ignored but we don't want ServiceNow to create new users when user is from trusted domain and does not exist.

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Laxmikanth
Tera Expert

‎08-03-2017 05:34 AM

You can configure the trusted domains in the email properties, glide.user.trusted_domain. There is another property 'Automatically create users for incoming emails from trusted domains' which can be set to no ( glide.pop3readerjob.create_caller)


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