Forum Posts
Resolved! Changing Table Rotation settings for Discovery Log table
Discovery Log (discovery_log) table is extended from Log Entry (syslog) table.For syslog table there is a Table Rotation is set by default. That works for discovery_log table as well. My question is, is it possible to set the Table Rotation different...
ACL
Hello Experts,I am working on the below requirement.When State is Pending HI Caseand Caller is Logged in userThen make the state field read-only on the form as well as on listHow can we achieve this using ACL?Thank You
Resolved! Adding a record as variable into a subflow (in flow designer)
I am creating a subflow for approval on requested items to reuse in multiple flows. The subflow has to check if the requester's manager exists, if that manager is not locked out, then ask for approval. If the manager does not exist or is locked out, ...
Need to change Metric Instance "Created by / Updated by" to the user who made the change
Hello, We noticed that metric instances are being defualted to "system" on created by and updated by, reading SN documentation this appears to be normal and per dis article this can be changed ( Click here to see KB article ), however we weren't unab...
How to edit CI field on Incident table so that it will partial search the CI table
HI all,I have CI field on incident table that refers to cmdb_ci table.I want to match the CI list when I search the CI field using Windowsserver2019 text but on the CI list I have only Windowsserver. So even when I search like that the matching CI ha...
How to hide Article Category from Service Portal (Users can view article from URL only)
Requirement is to hide a kb article category from the knowledge base category picker (Widget Name: knowledge Field Facet) on the portal (attached the Image for your reference). The category should be hidden on portal, but users should have the abilit...
Integrating an API with Credentials
Greetings,We have a requirement in Crisis module where, 1. An API of an external source is supposed to be configured to bring in Feeds for the Crisis Map.2. But this API has a Credentials based access which should be used to fetch data.-- I have trie...
Creating multiple RITMs from Multi row variable set
Hi Team,I have one requirement to generate multiple RITM based on the multi row variable set selected in the catalog item. Please anyone let me know how can I achieve this?
Untrusted Certificate
Hii All, I am trying to do a rest message API request - after doing it I got an error "session contains no certificate - untrusted" how do I ignore Certificate check?
Resolved! ServiceNow - Export to Excel with Excel formatting
Dear All, we have requirement to generate excel template for Invoice creation from the ServiceNow Record. From the Invoice table record, need to populate the values dynamically into attached excel template. while generating the excel template, it...
Resolved! Hide the delete button on the list list of the table
Does anyone know ，How do I hide the Delete button in the right drop-down box on the list list of a table。 I would appreciate it if you could give me the answer
Angular 2+ Component
We have a component library of Angular 2 components that we're wanting to use in our Service Portal. Obviously Service Portal doesn't support Angular 2, but is there a way to downgrade Angular 2 components in platform so that they can be leveraged?
Email Notification when Retiring a Knowledge Article
Hi Team,Question, when an article is retired, is it possible to send an email notification to the owner and manager? Thank you.
Tracking Yubikeys in the CMDB
Our organization plans to give employees YubiKeys. I have a few questions in terms of tracking them: Would a YubiKey be classified under the Hardware Asset Class?Would our organization need to create a model category for it?
