ServiceNow Virtual Agent option
I have installed VR option in our instance. How keep our IT Engineer is active to respond on the Live agent option? Do I need to add any role? I didn't see any option
Forum Posts
KB Icon is not available for users but is available for ITIL users
I have recently started with a new company and there is was only one KB for ITIL users. I have created a separate KB for employees. I have tested an employee's access to the kb via url/KB.However the KB is not being shown on the Service Portal for en...
Resolved! How to Find Roles with Wide Access Permissions in ServiceNow
Hi everyone, may I ask how I can find roles like in ServiceNow that have wide access permissions, allowing users to see all records regardless of specific criteria such as the service organization Thanks!
Resolved! How to add a video to a Knowledge Article
Hi, I would like some direction on how to enable a "training video" into a knowledge base article with Vancouver.
Config filter UI on Mobile
Assist me in ensuring that users cannot easily add new conditions when interacting with the filter field. I can write script include or client script for this case. I want to fix_param same as UI Classic
How export attachment when export report?
FYI. How can I export attachment one or more when export report?
Teams Approval Notifications for Demand - how to strip HTML tags from business_case field
There is a script include called "MSTeamsApprovalNotificationUtil" I added the following code to add those variables to show up on the approval card.It all works great accept that the business_case is a HTML field and it shows up with all the HTML ta...
Location Reference Field Auto Complete
When searching for a location that is in the middle of our location hierarchy, the results returned don't include that middle location reference, only the most base child records. Employing wild cards such as '=' and '%' do not return a middle of the...
Configuration item is showing empty on list layout
HI team,Configuration item is showing empty on list layout but there is value behind when i do show matching please verify and suggest
Resolved! Join the cmdb_sam_sw_install x cmdb_ci tables using the Database View
Hi, I'm trying to join the cmdb_sam_sw_install and cmdb_ci_computer tables, as I need to consult the licenses assigned to the users' equipment. But the way I did it, it's not bringing any information.
Push Connector Events
Hi, I need to make an automation to send email if there is any error. we have the Integration with Events and via the Push Connector , we are getting the events . If there is any error how we will identify and send us the notification.
Resolved! ATF issues
Hello, I am building an ATF for New Hire Onboarding Case which includes HRSD.There is a specific task in Default View in table 'HR Workforce Administration Case' where After entering the details of the user. After entering those details, we click on ...
excel downloaded from service portal Having issue with Data Mismatch with the columns in excel.
We have one custom button in service portal to download data in excel which is having mismatched data in columns of excel this is pure custom widget script can anyone please help.as below highlighted columns contact1 and 2 having data so there are co...
key value pair
Hi Team,in incident table there is one fwa field of type name value pair... pls check if we can add those fwa values there with attribute name in name part and its value in value part while create/ update incident, How we can .work in script include ...
Resolved! Incident promoted to major incident and reuqiers approval process
I have a ui action for promitng an incident to major incident . If an incident is promoted to major incident then create a pop up to Approve this posting. In the Approval message, display the current Title and Summary that is pulled from the Incident...