How to setup a notification for the Task Assigned To from a change on the Request?

[Luke Dibben1]

Hi all,

How would I set up the Service Catalog such that when a user adds a comment to Additional Comments (On the Request), an email notification is sent to the Assigned To (On the Task)?

Regards,

Luke

[Luke Dibben1]

Hi Pradeep,

I had a look and the 'Send to event creator' and it is already checked.

Regards,

Luke

[zica]

Luke,

The notification should be visible under request form and (not task form). Please ensure from the email log that the email has been sent (state should be something like "sent").

Futhermore, I cannot see correctly your screenshots but I think you made a typo in your business rules :

In fact the syntax of the event queue is like following :

       gs.eventQueue('incident.commented', current, gs.getUserID(), gs.getUserName()); 

I am sorry if i am wrong but I think you forgot the quote that should surround the event name.

[Luke Dibben1]

Thanks Za.

I have corrected the script error that you have pointed out. After doing this I tested again and was looking in the email logs but there is still no mail being sent when I add a comment to the Additional Comments section.

Regards,

Luke

[zica]

Luke,

I've just realized that you have put as a condition into your notification : "Additional comments changes.

Change it with the following : comments changes.

The field "additional comments" in the sc_request label is additional comments. However, the column name is "comments". Therefore you should put the column name.

Change the condition and give a try back. Let me know if that sorts out the issue or not.

[Luke Dibben1]

Hi ZA,

I am unnable to make that change as Commented is not available as a selection:

Best regards.

Luke