How to show Process Flow in Service Portal?

[sanasayyad]

I am trying to do on incident table based on state ,can someone please guide me.

[Dr Atul G- LNG]

Hi @sanasayyad 

Thanks for the details. The process formatter works only in Native view, not in Portal, so it won’t work there, mate. Generally, on the Portal, we just display the state of the incident in a field and nothing else. So, what’s your business case here?

[sanasayyad]

Hi @Dr Atul G- LNG 

Yes, you are correct. On the portal, we currently only display the state of the incident in a field and nothing else .When a user clicks on a ticket, it redirects them to either the ticket or the standard ticket view.(ootb widget - Data table from instance definition)

What I need is to add a formatter on top of that.

[Ankur Bawiskar]

@sanasayyad 

seems you missed the links I shared earlier to your question, those should help you for portal config

how to create Process flow in service potal 

Portal Widget for Process Flow States, need help to automatically reload it, when state changes 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sanasayyad]

Hi @Ankur Bawiskar 

I have checked the link  thank you for your response. Additionally, I copied the code and tried to create a custom widget, but it doesn’t seem to be working.

Could you kindly help me with the correct code or guide me through adding it properly?

[Ankur Bawiskar]

@sanasayyad 

I agree with what Atul mentions.

end users are only concerned about the status of their case/ticket/incident.

The process flow is helpful for the agents working on the case/ticket/incident.

check this and remember you may not get exact code, but you will have to modify or update to suit your requirement, also you might have to debug if it breaks somewhere

Flow formatter in Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.