Need Help Displaying Self-Service View for Incident on ESC Portal

[rah dev]

Hi Community,
Good day! I'm working on the ESC portal and I want to display the Self-Service view of the Incident form instead of the default view.

Here’s what I’ve done so far:
I went to Ticket Configuration > Incident > Tab Configuration and set the view to match what’s used in the Self-Service view 
https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-display-form-fields-within-...

However, the portal still shows the default view instead of the Self-Service one.

Can anyone guide me on what I might be missing or if there’s another place I need to configure this?

Thanks in advance!

[Ankur Bawiskar · Accepted solution]

@rah dev 

the view name should be backend and not the label

add the view name as this "ess" as that's the Self-service view name on incident table

If my response helped please mark it correct and close the thread so that it benefits future readers.